We always want you to be able to make changes quick and easy in My Verizon. I'm so sorry to learn about the issue you're having, and I'm here to help. Are you using a web browser to access My Verizon, or are you using the My Verizon app on your phone? Please try both. In addition, the following link provides you with the steps to set up and manage Autopay: http://spr.ly/6608H76Ar Please give that a try, and let me know if you have different results.