I am trying to pay my bill on a prepaid plan. Every time I do it gives me an error message saying "you can not add more funds to your account this monthly cycle". I have tried on the app and the website and it's giving me the same thing.
RyGuy1608, we hate to hear that you're having this experience with making a payment. Please send us a Private Note, so we can look into this for you.
*Kaylea
That's odd. What about using the one-time bill pay site (link below)? I'd also check your payment method and make sure the card isn't expired (or if you got a new one, make sure the CVV number is updated along with the expiration date).
https://www.verizon.com/digital/nsa/nos/ui/payment/otp/login#/
