Charged For Calls I Did Not Make

[birdgaryl]

I went on a one day trip out of town and when I got home and checked my prepaid data it had dropped from 62 percent available to 12 percent. I did not make any phone calls while I was away, just a few text messages. I used an app one time to get into the event that I was attending. I checked "recent calls" on my phone and it showed that I made four calls the first day I was traveling that I did not make. At least one was an international call. I try calling customer service but I cannot get through to a live person. Any help or advice will be greatly appreciated.

[vzw_customer_support]

I hope you had fun on your trip and sad you came home to any surprises. No one plans on that! You mentioned prepaid data....Is your Verizon service Prepaid or Postpaid? 

-Deb

[birdgaryl]

My plan is prepaid. The lady at the Verizon store told me I probably pocket dialed those numbers. I turned on the screen lock and it seems to have helped. Thank you for your reply.

[vzw_customer_support · Accepted solution]

Hello. We know it is imperative to have consistent service. We would be more than happy to address any service concern. Please send us a Private Note. *Leyla