This is the worst customer service I have ever had. I was given different information every time I called (7 different calls) I had a reference number with the correct information that 3 of the representatives refused to even look up. Several of the representatives were extremely rude, would cut me off before I could even give them the reference number and totally useless! The problem is still unresolved but after 2 and a half days and 7 phone calls of over an hour each (on hold most of the time) I have given up. Guessing that is the result they were looking for. Have been a customer since it was Qwest, but will be leaving. I would advise you look at your business plan and decide if outsourcing your customer service is a wise decision.
Crystal1119, the last thing we want is for any of our customers to be unsatisfied with the customer service they're receiving, and we want to make sure we turn your situation around. We should be able to find a solution within the first contact, and I'm sorry that this hasn't been the case. We're sending you a Private Message so we can better help get this resolved properly.
~Jesse
I'm sorry we missed you. Please send us a private message or contact us here: https://www.verizon.com/support/contact-us/ -Joe
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