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By far the worst customer service experience I've ever had. My prepaid phone was suspended due to non payment associated with an expired credit card. The issue is that the card is not expired and I attempted to speak to a live customer agent with no success. The automated phone assistant and the online website would not allow me to update any information. I just kept getting stuck in a "loop" of stupidity. I finally found a link to allow me to change my payment method and the new credit card was accepted. I then tried to log into my account to try and update some information and was notified that the information that I had provided was not accurate and I was not able to gain access. It's time to find a new provider. I wasted 6 hours of my day on this nonsense.

Comments

Verizon_Support

Hello, Bstuart963, we want to make sure you're able to add the payment method of your choice and manage your account. So we can better assist, we will be reaching out via Private Message.

-Lauren

Verizon_Support

We are doing a courtesy follow-up on our previous message. If you are still having issues, let us know, and we'll be happy to help out.

~Freddy

Bstuart963

Your reccomendations are not working and I reply to you and wait too long for a response. Now I'm being told that my message limit has been met and to try again later!

Bstuart963

What ever happened to an old fashioned phone call as a resolution to this issue?

Bstuart963

Call me on my cell phone to rectify this issue. I'm tired of sitting here waiting for a response and have dealt with 3 different people on your messaging site in the last hour.

Bstuart963

This is an update to my original post. I received a message via e mail from customer service with an offer to rectify my situation. It's the same old run around that I experienced yesterday but just in a different form. Generic messages are not working so maybe try some true personal service for this issue?

Verizon_Support

Hello, Bstuart963 we're here to help with your account concern. So we can further assist, please meet us back in Private Message. I will send another message to you there shortly as well.

-Lauren

SynthpopAddict

@Bstuart963
, if your PMs aren't working, it's probably because your inbox and/or sent folders are full. Every forum has a limit on how many PMs you can have, so try deleting old PMs from your inbox and sent folders and then it should work again.

I hope you got the payment issue sorted. Guess Verizon's system doesn't keep track of updated expiration dates when one gets a new credit or debit card. I recently updated my payment information in my prepaid account due to getting an updated expiration date, and it's under Manage Payment Methods > Replace Card.

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