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File a Complaint

Why is it almost impossible to file a complaint with this company? I visited an independently owned store on January 5 (12 days ago) to switch from T-Mobile. I'm starting to feel like it was the worst decision ever, and that I'd really like to go back to T-Mobile.

Verizon is offering (currently) an iPhone trade program. Any year, any condition. I was not given the option to trade phone for phone - I was given a $ credit that did not cover the cost of the new phone. THEN, I was told by the sales associate that I would receive a "sales manager discount" towards a new watch, if I wanted to purchase one. I specifically asked the associate what the capabilities of the watch were, as I NEED ECG monitoring. He assured me it was on the watch. Nope, it's not (I find out 12 days later). Also did NOT get the discount from the sales manager, so basically bought a worthless piece of tech that I did not need.

I am honestly ready to take it all back to them and tell them they can keep their devices and their plan, and that I'm no longer interested. It's been nothing but hassle since I walked into the store. The associates obviously have no training or knowledge about their products or services, and care only to "get you signed up" and then pass you off to the "corporate" offices, which are completely unhelpful.

Then, you have to find a Verizon community forum just to try to submit a complaint. This is ridiculous on so many levels, Verizon!

Comments

Verizon_Support

We are here to help you and we want to turn this experience around. We sent a Private Message to further assist you. ~Geo

Jwasmer01

Wow let me know if you get any help kind of dealing with the same issue we must have visited the same store! Sales reps really make you feel like they know what they are doing but then you find out later all they did was mess everything up!! Please post resolution

Verizon_Support

Hello, Jwasmer01, we're here to help with your account concerns. Can you tell us more about what happened when you visited the store?

-Lauren

richardshaheen

My heart goes out to you as someone who has been suffering since I switched from TMobile to Verizon 7 months ago . I have spent so much time on the phone trying to get them to honor the prices and incentives they promised, it is becoming ridiculous. I am on hold right now and just wanted to see if there was a place to file a complaint and was guided to this post. If Verizon thinks it is reasonable to make customers spend hours each month trying to get their service and bill right, they have real management issues. I am on the verge of switching back to TMobile or AT&T just based on how poor the customer service experience is. It shouldn't take 2-3 billing cycle to correct charges and representatives shouldn't tell you it is fixed when it isn't and it is a never-ending torture to waste time like this.

This is the only chance I have to tell Verizon they couldn't be doing a worse job in terms of customer service. Verizon has no clue what good customer experience means and this is coming from an experienced management consultant who advices companies for a living. Don't think I can take another call . . . 38 minutes into this one.

Verizon_Support

Oh, wow! We are stunned to read about your recent customer service experience. Verizon takes pride in providing top quality service. We know the importance of managing your account, especially if you are encountering billing issues. The last thing we want is for you to switch.

Please tell us more, what exactly is going on with your plan/features?

~Gilbert

Mb2007

File your complaint on the better business bureau website

seves811

I have been in a similar nightmare since December. I wish I saw this forum before switching from Xfinity. I have lost my phone number of 20 years and because of that I lost access to all of my financial, email, work, etc accounts because of the two factor authentication. I lost clients for work because i was without a phone for days. I have spent 2 months on calls fixing one issue after another. Somehow I lost the rebates that enticed me to switch in the first place and have yet to receive an explanation. Adding Fios was a mistake because they didn’t combine the account with my mobile account so I didn’t get the bundle deal. I have tried the stores, chat, FB messenger, calling, etc. and they just transfer me without telling me and I have to explain everything over and over until I can’t take it anymore. i’ve had to go to the hospital from the heart palpitations the stress caused. Still not fixed. If anyone has any luck filing a complaint please let me know how.

Verizon_Support

Hey, shannonevs, we hate to hear that you've had such a poor experience with us! We know how important it is to get the rebates you expect, and to trust that things are going to work how they should. We're sending you a Private Note so we can get some more specifics.

-Cait

seves811

Has anyone gotten results with any number/website etc. I have been in a similar nightmare since December. I wish I saw this forum before switching from Xfinity. I have lost my phone number of 20 years and because of that I lost access to all of my financial, email, work, etc accounts because of the two factor authentication. I lost clients for work because i was without a phone for days. I have spent 2 months on calls fixing one issue after another. Somehow I lost the rebates that enticed me to switch in the first place and have yet to receive an explanation. Adding Fios was a mistake because they didn’t combine the account with my mobile account so I didn’t get the bundle deal. I have tried the stores, chat, FB messenger, calling, etc. and they just transfer me without telling me and I have to explain everything over and over until I can’t take it anymore. i’ve had to go to the hospital from the heart palpitations the stress caused. Still not fixed. If anyone has any luck filing a complaint please let me know how

MICLEG24

31 year customer your agents all tell you different things none show up on my bill (paid off 2 phones, Pro rated bill. 2 lines for $55 not $80 Told my hold time for supervisor would be 2 min it was 25 min ! want 2 lines of ultimate ulitmited for under $150 or I will go to CONSUMER CELLULAR AFTER 31 YEARS YOUR CHOICE!

Verizon_Support

Hi there, 31 years of loyalty is an amazing amount of tenure and we want to make sure that we do everything we can to retain your business. I'll be sending you a private message shortly to collect more details from you.

-Necia

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