How do I remove, "the time available for this call is unlimited" on iphone in 2024?
hikai1975
Newbie

How do I remove, "the time available for this call is unlimited" on iphone in 2024?  Have only seen this issue on posts from 2015, nothing in recent years; and Verizon customer service has been unable to remove this.

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9 Replies
vzw_customer_support
Customer Service Rep

We want to make sure that you're able to fix this. Where are you getting this message? What model iPhone do you have?

~Jesse

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hikai1975
Newbie

I have an iphone 14 and the "announcement" occurs each and every time I place a call.  The recording plays as the call is dialing to go through.  Thank you in advance.

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vzw_customer_support
Customer Service Rep

We appreciate the additional details. When did this message start appearing before your calls? Do you have postpaid or prepaid services?

~Freddy

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hikai1975
Newbie

I  have a prepaid account.  The voice announcement  started happening a few weeks ago when I called tech support on  a different issue and as the techs were trying  to resolve it.  They made many changes to my account while on hold trying to fix my issue,  and during that time is when the announcement began.  Initial issue has been solved (by a different tech; on a different phone call).

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vzw_customer_support
Customer Service Rep

How do I remove,the time available for this call is unlimited? Log in to your account online and go to account profile then phone control and set to low.

*Rhonda

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hikai1975
Newbie

I do not have a Phone Control option in my profile.  How can I access this please?

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vzw_customer_support
Customer Service Rep

Hi there. It is important to manage your device the best way possible. To clarify what phone do you have specifically? 

*Joshua

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hikai1975
Newbie

I have an iphone 14.

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vzw_customer_support
Customer Service Rep

hikai1975, thank you very much for the information. We want to make sure this is resolved for you ASAP. We're sending you a Private Message so we can better help you.

~Jesse

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