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Not receiving international texts

I have a pre-paid Verizon cell phone, I live in US. I cannot receive text messages from a UK based company that I need to reset my password with their online account. I have talked to them who have confirmed that the texts are being sent and they have the correct number on file. I have loaded an extra $5 onto my Verizon account to ensure that it is not lack of funds that is the problem, but they are still not coming through.

Do I need to trigger one of the international / global calling plans in order to receive texts from this company? Or is this a different problem

Thanks

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SynthpopAddict

I am also a prepaid customer and don't think the prepaid plans have international service because they are no-frills in exchange for being cheaper than the postpaid service. You'd have to pay extra to have the international service option added?

Verizon_Support

Hello! When it comes to international travel you would have to trigger the travel pass on your device. call this number it is toll free the middle one, to make sure that your travel pass is added, and you have the appropriate funds. 800-711-8300 (Support Team)Phone:908-559-4899 (Roaming Internationally)Phone:800-711-8300 (Information and Inquiries)

*Rhonda

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