My prepaid plan is set up for autopay and linked up to my debit card. This has never been an issue in the past with payments going through without an issue. However, this month the payment did not go through. I checked my account for the debit card, and there is plenty of money in it. I tried to process again manually, but the payment is still not going through. I also tried to logging into my account, but I am getting told it is locked. I also received a message that when I tried to put in a chat request that the zip code for my phone is now suddenly wrong. Can someone please help me trouble shoot this problem so I can get my account paid?
Is it possible that you just got a new debit card with an updated expiration date? If so, you need to update the payment method to reflect that. Probably the easiest way is to remove the debit card, and then put it back again. Don't know why your account is locked, but I've read elsewhere that it takes 24 hours before the lock goes away and you can try again.
In the meantime, try using the one-time bill pay site to pay your bill without having to login to My Verizon:
https://www.verizon.com/digital/nsa/nos/ui/payment/otp/login#/
or dial #PMT on your phone, or pay your bill in person at a corporate Verizon store so your prepaid plan doesn't get cancelled because that will be another hassle if it does cancel. The system will also automatically cancel your autopay if you miss a payment for any reason at all and then you can't sign back up for autopay for 6 months. And there is no way for a human to override the ban...
Hey there, mallymall87, we certainly want to make sure you are able to access your account and send a payment! So we can better assist, we will be reaching out via Private Message.
-Lauren
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