If you are getting a message saying something like "You'll get the full Account Owner experience when your device is activated" or similar, then what happened is you got a guest account instead of a real one. This happens if you sign up on My Verizon before your service is up and running and the system hasn't registered you as a customer yet. Try creating a new My Verizon account by signing up with your phone number as if you'd never done it before.
Hey there Val1123c. We want to ensure you are able to register your online account. Having 24/7 access is a huge benefit. We will send you a private message to ensure your success.
-Toni
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