Prepaid card balance to apply on Postpaid account.
khuramali039
Enthusiast - Level 1

I bought a $100 Verizon gift card at a retail store, but mistakenly purchased a Prepaid Refill card instead. The prepaid card has a 15-digit pin code and an 18-digit card number. As I am not a prepaid user, I attempted to apply the gift card to my MyVerizon postpaid account, only to discover that postpaid accounts accept 11-digit or 16-digit gift cards.

Upon contacting the retail store for an exchange or refund, I was informed that the card was already activated, and they couldn't provide a refund. Subsequently, I reached out to Verizon customer service. After being redirected multiple times and verifying the funds on the card, the last agent abruptly hung up without resolving the issue.

My simple request was to redeem the funds from the gift card and apply a credit to my postpaid account. However, I was told there was no way to do so. It seems illogical that Verizon lacks the capability to redeem a card and apply credit, possibly due to privilege access levels and lack of training. This has resulted in a frustrating customer experience.

Does anyone know of any alternative uses for this prepaid card without having a prepaid account?

 

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Re: Prepaid card balance to apply on Postpaid account.
vzw_customer_support
Customer Service Rep

Thank you for reaching out to us in this platform. We'd like to review your options a little closer. I'll be sending a Private Note, please reply to it, so we can get started. 

~Maria

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Re: Prepaid card balance to apply on Postpaid account.
Kitchensink11
Enthusiast - Level 1

How do I use an 18-digit gift card on my post-paid account?

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Re: Prepaid card balance to apply on Postpaid account.
khuramali039
Enthusiast - Level 1

As per my best knowledge, You cannot use 18 digit cards in your postpaid account. 18 digit gift cards are prepaid cards and Verizon allow you to use it only on your prepaid account.

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Re: Prepaid card balance to apply on Postpaid account.
vzw_customer_support
Customer Service Rep

Kitchensink11 Thank you for reaching out. There is no way that you are able to use this gift card on a post paid account as the system will not accept it. Have you reached out to the retail store you purchased it from to try to get a refund? ~Peter

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Re: Prepaid card balance to apply on Postpaid account.
vzw_customer_support
Customer Service Rep
khuramali039, yes you are correct. Prepaid cards are not able to be used on a post paid account. We would recommend reaching out to the retail store location where it was purchased from to see if there are any options from the point of sale.

-Andi

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