I initially called Verizon because i had a private number called me and i wanted to know what the number was. A female representative received my call and in the end was not able to help which was ok. However, she started upselling agressively for "new promotional plans" that could lower my current bill at the time by half, and "how i was due for a device upgrade". At first, i was reluctant because i knew an apgrade would mean a renewed financial obligation to them given that i had already paid off my old device and i didn't want that burden nor lose my current perks. Therefore, i declined and stated my reasons clearly to her. She then proceeded to entice me further by saying that i would be getting the new device free of charge for "being a loyal custumer", that i would get to keep all my perks and discounts and finally my projected monthly payment would still be lower than my current one. Of course after hearing all that, i immediately told her to sign me up; only a fool would pass up such an offer. She drafted the agreement and sent it to me through text for verification. I looked through it and the math checked out. I was paying close to $96 a month but with her proposed plan and i don't know what magic she did but, my projected bill would be around $85 (taxes included). I gave her my consent to proceed. She pushed the order through and sent the new phone to a verizon store near me. The next day i picked up my new phone and imagine my shock and confusion when i saw a receipt in the amount of the full price for the new phone. I immediately went on my Verizon account and saw the same amount reflected on there and even worse, my projected monthly payment grew to $129. Today i called customer service and wouldn't you know it i got some guy who not only couldn't understand me but was unwilling to listen and kept going in circles. Then eventually during the 1hr mark of the call, he had me talk to his supervisor who in turn did the same thing and in the end told me some nonsense about "escalating it to higher"; the whole exchange was annoyingly frustrating. In short, i got played by Verizon and my issue is very much still active.
Hi there, this is definitely concerning to read and I'm so sorry that the proper expectations were not set and would love to have an opportunity to help resolve this issue. I'm sending a private message shortly in order to collect more details.
-Necia
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