I have called Verizon over 5 times now and spent multiple hours on the phone with 3 different agents and 2 of them said they put in a help ticket. Well I just got on chat and agent says NO TICKETS were ever put in.. all to still have an unresolved issue . I spent days and hours with 3 agents troubleshoot with no resolution thats why the tickets. So Verizon help agents are lying to their customers!! I have been with Verizon for years!!
I want to speak to a REAL supervisor!!!
Very upset customer
Susan
moxie53, we're so sorry to read of your experience, and certainly understand the need for a prompt resolution. We'd love to take a closer look into your situation, and help find a lasting solution right away. To best assist, we'll be sending a Private Message.
~Izzy
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