I bought 2 devices in May 2024 and had my plan switched by the rep who sold me the phones. In June 2024 I received an email stating I had to switch the plan to keep my promo credits. I called TWICE and spoke to 2 different call center reps who stated there was no problem and my plan was fine. In July 2024 I then Get an email stating that I lost my promo credits. I call and had to change the plan which I did and was told the bill would adjust. I received the bill and was being overcharged so I called again and was told the overcharge would reflect in the next bill. It did not so I called again, look how many times, and was told the request was placed through and would receive an update in 48 hrs. I did not and decided to chat as I got tired of talking and was told the credit was denied. THIS IS TERRIBLE CUSTOMER SERVICE for something that was Verizonโs fault to begin with.
I had same thing happened they still haven't fixed my bill neither want to go with another carrier version i would like off this carrier. Costing my family to much money I don't even see my credit for give them 2 iPhone 13 for these phones when I switch Verizon .
We're here to help. We'll be sending a private message. ~Peter
YES ME!!! Iโve been trying for MONTHS multiple visits to store multiple service requests ETC $250 bill has gone to $700!! Then shut phone off and MORE charges - ZERO has been done - and now I realize Iโm being overcharged for โfreeโ phones I got Dec 2022!!! If itโs not taken care of in the next couple of days - Iโm switching AND contacting FCC - Verizon pre pandemic was the BEST customer service - Iโve been a customer since 2000- it has gone to GARBAGE - idk if itโs AI - off shore - or simply Verizon doesnโt GAF . Iโve wasted countless days hours and $$$ that I donโt have - I hope you read this Verizon it sounds like youโre about to lose a bunch of customers โฆ.
I am struggling with customer service as well. I just transferred from ATT, thinking that Verizon would be better. I am second guessing my decision .
We're sorry to read you have not gotten the help you need. We'll be sending a private message. ~Peter
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