changed phone number phone won't work

[EmmaM70]

Need help...!!! Phone number won't wk. I called 611 the robot answered I stated I wanted to change my phone # and it stated a number at me, I pressed a number for ( yes ) and it hung up immediately. I looked in my ( about phone ) area it still has my old # listed. Sim card area it shows: IMS not registered, and Network state disconnected. 

How do i get this phone back on ????

[SynthpopAddict]

If your phone doesn't do eSIM, then you need to get a new SIM card from a corporate Verizon store because your old SIM card is tied to the old number and the new number can't or won't go onto it.  Otherwise, you need to download a new eSIM for the new number.

Since this thread is in the Prepaid forum, prepaid customer support may be reached at 888-294-6804.

[vzw_customer_support]

We've got you, EmmaM70! Let's get you reconnected; we're sending a private message your way to help. 

-Cait

[vzw_customer_support]

Resolution Update: After partnering with our Retail Support, we were able to resolve the service issues by installing a new SIM. If anyone else is experiencing anything similar, we highly recommend using our Troubleshooting assistant by visiting: https://www.verizon.com/support/devices/#mobile as it helps resolves most common troubleshooting related issues.

-Necia