eSim iPhone issue

[Niedhammer1]

I paid for a plan, the eSim took a long time to come to my phone, even longer to activate only to receive a message saying it failed to activate, and now my number is lost. The order says its on its way to be installed, which does not make sense. 

[vzw_customer_support]

I am sorry to hear that you are having issues with getting your phone activated! Did you start a prepaid or a postpaid account with us?

-Joe

[Niedhammer1]

I tried postpaid, but could only get prepaid. 

[Niedhammer1]

ok. thank you for your time

[vzw_customer_support]

It seems we may need to perform some troubleshooting to further assist you with the eSIM. Please give our Prepaid Tech team a ring at 888-294-6804 for assistance.

-Alex

[vzw_customer_support · Accepted solution]

It seems we may need to perform some troubleshooting to further assist you with the eSIM. Please give our Prepaid Tech team a ring at 888-294-6804 for assistance.