Child Item

Site Totals

61410 Questions Answered 270 Categories

motorola device blacklisted

i purchased my motorola razr+ from motorola but now i my phone and service are blocked because verizon blacklisted the IMEI of my phone. i have all the purchase information available, i already called customer service with no luck how can i solve this? help please

Comments

SynthpopAddict

If you have the proof of purchase and Verizon is not helping, file a complaint with the FCC. Good luck. I'm assuming you are the only owner of the phone, but if you bought this as "refurbished" or "pre-owned" it's entirely possible there was some shady history on the phone in the past - and if you aren't the original owner, a blacklist removal cannot be done without the original owner's authorization.

Tamaric

yes, im the only owner!!! thank you so much. i will file the complain if verizon refuses to help.

Verizon_Support

Tamaric, let's figure out what the issue is with that phone. We're sending you a Private Message so we can gather more details and find a solution.

~Jesse

Child Item