motorola device blacklisted
Tamaric
Enthusiast - Level 1

i purchased my motorola razr+ from motorola but now i my phone and service are blocked because verizon blacklisted the IMEI of my phone.  i have all the purchase information available, i already called customer service with no luck how can i solve this? help please

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3 Replies
SynthpopAddict
Champion - Level 1

If you have the proof of purchase and Verizon is not helping, file a complaint with the FCC.  Good luck.  I'm assuming you are the only owner of the phone, but if you bought this as "refurbished" or "pre-owned" it's entirely possible there was some shady history on the phone in the past - and if you aren't the original owner, a blacklist removal cannot be done without the original owner's authorization.

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I'm not a Verizon employee, just another customer trying to help.
Tamaric
Enthusiast - Level 1

yes, im the only owner!!! thank you so much. i will file the complain if verizon refuses to help.

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vzw_customer_support
Customer Service Rep

Tamaric, let's figure out what the issue is with that phone. We're sending you a Private Message so we can gather more details and find a solution.

~Jesse

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