My 360 and ps4 can connect to my hotspot, but then it doesn't connect to the internet. It used to work fine before. How do i fix this issue? Thank you.
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We're sorry to hear you're having trouble with your mobile hotspot, Bobo25. It's important you know the details of your current plan and device capabilities. We would recommend reaching out to our Prepaid team directly at 888-294-6804 to check on your plan and hotspot options. You can also view all Prepaid plans here, http://spr.ly/6581D1TmL.
DanielleR_VZW
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Which plan do you have?
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the unlimited date one. It's a galaxy j36
Data sorry. It connects to the hotspot, but stops at internet. And and does the error unplug modem thing.
WHICH unlimited data plan?
There are three currently active unlimited plans on the Verizon Wireless network and two retired unlimited data smartphone plans. Please be more specific about the exact name of the plan you have.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
It just says unlimited data plan. $80 mo. I only see one.
I'm assuming it's the one that came out in February then. Did you get it between February and August? Now they have Go Unlimited and Beyond Unlimited.
boringusername wrote:
I'm assuming it's the one that came out in February then. Did you get it between February and August? Now they have Go Unlimited and Beyond Unlimited.
The plan you described is one of the retired plans I listed.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Prepaid? If so, that would explain why you can't connect to the internet via the hotspot. The prepaid unlimited plan doesn't include the mobile hotspot feature.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Ann154 wrote:
Prepaid? If so, that would explain why you can't connect to the internet via the hotspot. The prepaid unlimited plan doesn't include the mobile hotspot feature.
Didn't think about pre-paid. Yep no hotspot on Unlimited pre-paid. not sure why. they could at least make it 600 kbps like Go.
Yes, it's prepaid. You sure? Cause it worked for as long as I've had it, like over a year. Is this a new change recently?
Bobo25 wrote:
Yes, it's prepaid. You sure? Cause it worked for as long as I've had it, like over a year. Is this a new change recently?
Unlimited data plans on prepaid have only been available since late April so there is now way you could have had unlimited data for a year. and there has never been a hotpot option for unlimited on pre-paid. You can only use hotspot on a tiered plan on pre-paid. If you need hotspot and unlimited then you need to sign up for a postpaid plan. Specifically Beyond Unlimited which is $85 a month plus taxes/fees which gives you 15 GB of hotspot before begin throttled to 600 kbps. Go Unlimited is $10 cheaper but hotspot is limited to 600 kbps from the start.
We're sorry to hear you're having trouble with your mobile hotspot, Bobo25. It's important you know the details of your current plan and device capabilities. We would recommend reaching out to our Prepaid team directly at 888-294-6804 to check on your plan and hotspot options. You can also view all Prepaid plans here, http://spr.ly/6581D1TmL.
DanielleR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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