Blocking specific numbers

arcollins65
Newbie

I have my elderly parents on my account. My mother has Alzheimer's. I have Call Filter on their phones and I have tried to block specific numbers but I receive a message that, "We are not able to block ##### on this device." I don't understand why I cannot control who contacts them. Also, even with the Call Filter app that I pay for, we all still receive spam calls. Why?

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vzw_customer_support
Customer Service Rep

We'll be happy to help. Sending you a private note now.

-Cryssie

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