Blocking specific numbers

arcollins65
Newbie

I have my elderly parents on my account. My mother has Alzheimer's. I have Call Filter on their phones and I have tried to block specific numbers but I receive a message that, "We are not able to block ##### on this device." I don't understand why I cannot control who contacts them. Also, even with the Call Filter app that I pay for, we all still receive spam calls. Why?

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vzw_customer_support
Community Manager
Community Manager

Hello, we reached out via Private Message to address the issue you were having with the Call Filter App. Since this issue is specific to you and the your account, we’d need to continue via Private Message to resolve the situation. If you still need assistance, please reach out to us.

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vzw_customer_support
Community Manager
Community Manager

We'll be happy to help. Sending you a private note now.

-Cryssie

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vzw_customer_support
Community Manager
Community Manager

Hello, we reached out via Private Message to address the issue you were having with the Call Filter App. Since this issue is specific to you and the your account, we’d need to continue via Private Message to resolve the situation. If you still need assistance, please reach out to us.

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