I purchased the multi device protection plan for 6 devices all with their own lines. Apparently the sales person didn't enroll one of the 6 devices. When I went to file a claim they told me they won't honor the contract that clearly shows the 6 devices should be covered. To make it worse I cancelled my Google care to switch to Verizons protection and and now I missed the 30 day enrollment by 1 hour. Worse yet even though it was a Verizon mistake they won't even let me get the device insured because it has a scratch (reason for claim). So I'm stuck with a scratched device that I can't return, sell, repair, or insure. After 5 years with Verizon I will be taking my 6 devices and 6 lines to another carrier.
That what it seems I'm being forced to do also. After 21/2 yrs.
Hello nakeshia. We want to make sure your insurance concerns are addressed. We're sending you a private note to help.
-James
Hello nakeshia, we just wanted to check in with you to see if you still needed help with this issue. We're standing by to assist, so please let us know. -Dee
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