Someone on the other side of the country opened another line and added an iPhone onto my account. I’ve been in and out of the hospital with a chronically ill child and didn’t notice it until past the 6 month mark. I have been trying to get help resolving the issue to no avail. This extra line and phone has cost me over $1500 so far with no hope in sight for a solution. Fraud department has been useless and I’m about ready to cancel my entire plan all together and take my business elsewhere. Who can I contact at corporate that can help me resolve this issue?
Thank you for lifting your concerns about your account status. I'm so sorry you're having to deal with this with everything you already have going on. We're sending all the best to you and your family. The Fraud Department is the only team that can handle this request: https://www.verizon.com/about/account-security/overview. Please continue with them for a resolution. We want to get this turned around and restore our relationship.
-Melissa
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