Someone is using my email

[zamsam]

I've experienced the exact same situation discussed in this thread, and I find it quite annoying.
https://community.verizon.com/t5/Other-Network-Discussions/Someone-is-using-my-email/td-p/1758074

I was not surprised to receive an error message when I clicked the link that says, "If you think this email was sent in error or you'd like to change how you receive your notifications, click here," as I believe it is blocked by Verizon when accessed from outside the U.S.

@vzw_customer_support, I tried to send you a private message, but it seems that option is unavailable (it redirects to search the community instead of composing a new message). That's why I'm posting a new thread here, and I would appreciate your assistance regarding this matter

[SynthpopAddict]

If it is only that you are getting emails for someone else's Verizon account and not actually being billed by Verizon, can you text the number in question and tell them all their Verizon correspondence is going to the wrong email address?  Otherwise, just block the domain which the emails are coming from.

[zamsam]

Thanks for your suggestion. However, I'd like to clarify a few things:

1. The phone number doesn't appear on the bills I am receiving, so I cannot contact the person directly
2. As I'm not a U.S. resident and currently live outside the U.S., I'm not willing to text the number, as it'd incur additional charges
3. I've already marked the domain as spam since the beginning, but I believe it'd be beneficial for Verizon to address the email verification process for their customers to prevent this issue in the future

[SynthpopAddict]

If you are not actually the customer Verizon is attempting to contact, I'd block the domain instead of marking it as junk/spam so then you don't get emailed at all.  Doubt Verizon will help you directly, because it requires getting into an account which is not yours.  The customer in question who should be receiving these emails will either contact Verizon eventually to get the correct email address put into the system (because I'd think they'd want to see their bills if nothing else), or else they are a con artist who made up an email address in order to sign up for service and it unfortunately happened to be your email address.

[zamsam]

I don’t think blocking the domain is a good idea; it’s just like putting a Band-Aid on the problem. Whether I block the domain or mark it as junk/spam, it doesn’t really address the issue. Not to mention, I didn’t mean to imply that I wouldn’t consider becoming a customer of Verizon when I travel to the U.S. someday.

Regarding the second point, I don’t see why Verizon requires access to the account in question to resolve my problem. To be honest, I’m willing to self-service and disconnect my email from this account, as Verizon does provide that option, but only for U.S. residents. I can confidently say this because I can access that particular webpage when connected to a VPN in the U.S.; however, it fails when I try to select the Request Investigation option under "Not Your Account."

I share your belief that the customer in question will contact Verizon to obtain the correct email address. Unfortunately, this has been ongoing for more than a year, and I keep receiving updates about billing status and subscribed services. From Verizon's perspective, they likely don’t want to expose their customers' details to third parties, right?

Nowadays, email verification is essential, and this community forum has implemented it. I find it puzzling why such an important step was omitted during the service registration process.

[zamsam]

This is what the error received for reference

 

[zamsam]

Re-attach the image due to the image in OP has blocked.

[vzw_customer_support]

We hate to see that you are getting any unwanted emails that aren't yours. Are you able to select the link from a different browser to see if you receive the same error message? 

-Meg

[zamsam]

Hi Meg, I tried multiple browsers, including Chrome and Firefox on my PC, as well as Safari on my mobile phone, but I received the same error message (the orange banner) after selecting the "Request investigation" option under "Not Your Account?"

[SynthpopAddict]

Over a year that this has been going on?  😲  Come on, Verizon, please make that "Not Your Account" investigation thing work for people who are not actually customers to stop getting notifications for someone else's account.  The person in the other thread which is linked in the first post of this thread also reported the same problem - they could not get the investigation link to work either, if I'm remembering it correctly.

<<Regarding the second point, I don’t see why Verizon requires access to the account in question to resolve my problem.>>

When communicating in this forum, if a Verizon agent messages you via a direct contact link, they will want to get into the account in question.  That's always been my experience, and it also happens if I use the live chat function elsewhere on Verizon.  In your situation, presumably someone must access the account and delete the email address on file, then notify the account holder that their email address is incorrect so they can update it.  Since you aren't the account holder, the agents can't help you directly, and because the investigation link process is broken for those outside the US and maybe even for anyone who simply isn't a Verizon customer...  Verizon's customer support is another situation which I won't go into here.  Don't know if this will help, but have you tried the fraud claim online link below?

https://www.verizon.com/about/account-security/overview

[vzw_customer_support]

We appreciate the additional details. To clarify, do you have an active Verizon account? Or you are just receiving the emails by mistake?

~Freddy

[zamsam]

Hi Freddy, I'm a non-U.S. resident and neither a Verizon customer nor do I have an active Verizon account.

[vzw_customer_support]

Thank you for the additional details, Zamsam. We will send you a Private Message to continue to look into this. 

-Danielle

[zamsam]

Thanks for the follow-up, Danielle. I've replied to your private message.

[zamsam · Accepted solution]

Thanks to @vzw_customer_support  for the follow-up. Finally, the issue of wrong emails being sent to my mailbox is resolved.