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I just got a new device through Assurion insurance. I activated with an eSim. It was good for about 24 hours, but now that I've sent the old device back it stopped working. I cannot contact customer service because I have no connected phone line to authorize my account. So I'm going in a loop trying to get my phone back on the network. I have a physical Sim card as well, but because I cannot get text messages, I cannot activate it. I cannot contact customer service at all because I cannot sign in.
Solved! Go to Correct Answer
I’m sorry that we were unable to connect with you when we reached out via Private Message. We’d need to continue via Private Message, so we can find the best means to verify your account and troubleshoot the device. If you still need any assistance, please contact us again so we can help.
-John
Sending a private note now
-Anthony
I’m sorry that we were unable to connect with you when we reached out via Private Message. We’d need to continue via Private Message, so we can find the best means to verify your account and troubleshoot the device. If you still need any assistance, please contact us again so we can help.
-John
Start a new topic or ask questions in the open forum.
