Smart Family App Not Working!

Pezbug98
Enthusiast - Level 1

Smart Family app WILL NOT WORK.. everything I open it the app immediately closes!  I cannot do ANYTHING.   Yes, we have un-installed and reinstalled. 

2 Replies
vzw_customer_support
Customer Service Rep

Hello, Pezbug98. So sorry to hear of this as you definintely deserve some answers. Are you able to access the Smart Family app via your online My Verizon account or does this happen via phone? 

-Natasha

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Jc7776
Enthusiast - Level 1

My app just keeps on spinning after uninstall and reinstall. I really wanted this to work. But the app can be disabled on my child's phone by simply turning off the Verizon VPN... Another major critical downfall for this app...

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