TheSmart Family app will NOT change school schedule!

Molmac
Newbie

TheSmart Family app will NOT change! It's stuck on a previous setting. We need to turn this off now that it's summer, my daughter's phone is stuck on school hours and it won't change even after turning her phone off as I alter the schedule and then turn back on, it's still stuck on the previous schedule. 

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vzw_customer_support
Community Manager
Community Manager

We wil be glad to help you get your Family app up and running. Please tell us, when did this start? Is the app and device up to date? ~Geo

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Mevg09
Newbie

Started with a new update and yes, the device is up-to-date

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vzw_customer_support
Community Manager
Community Manager

Mevg09, let's make sure you're able to make those changes to the Smart Family app. Do you have the companion app installed on your child's device? Have you tried uninstalling and re-installing the apps?

~Jesse

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ZELLAB
Newbie

Mine is doing the exact same thing. Devices and apps are all up to date. Child device is properly paired to the app. I’ve even tried using the reset to default which is no restriction and only notifications but it still shuts off my sons phone. 

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vzw_customer_support
Community Manager
Community Manager

Hello, ZELLAB. Help is here. Please share more details. What is your son's make/model of his device? 

-Natasha

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