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Verizon Family Safety NOT functional after upgrade to iOS 18.1.1 (newest OS as of December 2024)

Hello.

We have upgraded our phones to iOS 18.1.1 (all are iPhone 12 Pro). Now blocked numbers and blocked texts are being sent to my child's phone. My child is able to communicate with people who are blocked - both via text and phone. It appears that this works whether my child is at school (on WiFi) or just connected to Cellular. I've reinstalled the client Family Companion app on the child phone, but blocked numbers (again, texts and calls) still come through. Also, texts received on the child phone no longer appear as sent/received on my phone (in Verizon Family).

Why am I paying for this app if it will no longer help keep my child safe?

Comments

Kaylahmiller

We are having this same problem!

Verizon_Support

Happy Monday! Being on top of your account is crucial, especially if you are managing your Verizon Smart Family. Verizon is here to help.

When did the issue start? Aside from the update, any other changes? Aside from the Verizon Smart Family, any other issues? Who else is experiencing this problem?

~Gilbert

fishhead5

There is no other update to the phones. We updated to iOS 18.1.1 a few days ago and ever since, Verizon Smart Family has failed to block (or even report) numbers/texts.

Is it possible that the issue is because Verizon Smart Family does not monitor (nor block) RCS-sent calls or texts?

Verizon_Support

We know how important it is to manage your account Kaylahmiller. When did this problem start? Are your apps up to date?

~Freddy

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