Verizon smart family does not working

Yusuf1
Newbie

I have paired my daughter's device successfully, however, when I pause the internet on her phone it doesn't do anything. It says paused on my device, but whenever I use her phone the internet and all apps work

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vzw_customer_support
Customer Service Rep

Happy Friday! Hope you are ready for a wonderful weekend! We are truly sorry to see you in this Verizon Family dilemma.

 

Let's gather more info. How are you setting the restriction? Is the phone connected to Wi-Fi? When did the issue start (did the data limit ever work)? Who else is experiencing this issue? Aside from the data pause, any other problems?

~Gilbert

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