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I have a 23s recently I started losiing connection and am unable to use mobile data. Went into Verizon and they installed an eSim card. Didnt help. Still loses connection and no data. Please help.
Solved! Go to Correct Answer
We sent a Private Message to continue the discussion related to your device issue. This issue is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.
Our Device Troubleshooting Assistant is available 24/7 to help our customers answer common questions and fix many issues: https://www.verizon.com/support/devices/#mobile
-Alex
I've heard of this problem here and there with the Samsung S23 generation. Hopefully it isn't the same thing which really plagued the previous S22 generation, where the flex antenna and charging port board would go out after some period of time, rendering the phone useless except on WiFi.
S22 users reported the repair is pretty cheap, because the replacement parts are cheap so would be more what a repair shop wants for labor.
We'll be happy to help. Sending you a private note now.
-Cryssie
We sent a Private Message to continue the discussion related to your device issue. This issue is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.
Our Device Troubleshooting Assistant is available 24/7 to help our customers answer common questions and fix many issues: https://www.verizon.com/support/devices/#mobile
-Alex
Start a new topic or ask questions in the open forum.
