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24-hour screen lock on A15

kcollins93685
Enthusiast - Level 1
‎08-22-2025 10:00 PM

I have an a15 that every time I put a SIM card in it and try to use it it gives me a 24-hour screen lock and I've been trying for about 7 days and Joe sent me two SIM cards and I need some help

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SynthpopAddict
Champion - Level 3
‎08-23-2025 06:21 PM

I'm assuming this A15 is a bring your own device which you purchased outside of Verizon, but please correct me if I'm wrong.  I'd run the IMEI of the phone on the compatibility checker (link below) to see if anything comes up about it.  Wondering if the phone is blacklisted.

https://www.verizon.com/bring-your-own-device/

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I'm not a Verizon employee, just another customer trying to help.
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vzw_customer_support
Community Manager
Community Manager
‎08-25-2025 04:27 AM

We want to make sure you have a phone that works. We're sending you a Private Note to help. -James

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vzw_customer_support
Community Manager
Community Manager
‎10-02-2025 02:41 PM

We had sent a Private Message to continue the discussion related to your SIM card activation issue as well as linking your mobile number to your MyVerizon account. This issue is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.

-Necia

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