I recently upgraded to the Samsung Galaxy A54 5G and when the phone updated to Android 14. The wifi is very slow and slugish and I have very good internet. Also when it was on Android 13 the phone worked perfectly fine.
Hello matmc8. We are here to help. Let's look into this slowness. Does this happen with all Wi-Fi networks? What about when connected to our network? What zip code are you in?-Joe
Yes all Wi-FI networks. When using Data it is fine and works like it should. I am in the 17844 area.
We appreciate the additional details. In this case, we would recommend running a speed test on your device, once you've done so, let us know of the results you get, as Wi-Fi issues would not be related to your Verizon service.
~Freddy
Thank you for the insights. We would like to find the root cause of the issue. I'll be sending a Private Message, please reply to it, so we can take a closer look.
~Maria
Oh, no! Dealing with WI-Fi connection issues can be frustrating, especially if it takes 40 seconds to load a page. Verizon wants to assist you in the best way possible.
If you encounter any tech issues in the future, do not hesitate to use our Troubleshooting Assistant for further support: https://www.verizonwireless.com/support/troubleshooting/.
Aside from the Wi-Fi connection, any other problems? Do other Verizon devices encounter similar issues?
~Gilbert
It's my wife cellphone. For 6 month no problems. About few weeks ago problems started. Called customer service. "OK, you got a week signal, we send you a new phone." I got a refurbished phone. Why customer service always have to lie. Unless you asked send you email.
Got refurbished A54 phone - same problem. Called customer service. Told them "it's not a connection problem, it's a phone problem. Give me a different model now. First lady tried to sell me new line, then more data and so on for 1 hour.
When i asked for a manager, she said "I'll send her email. Manager will speak with you tomorrow." I'm still waiting.
