Call Filter not working
sleeps1007
Enthusiast - Level 2

I purchased an unlocked note 20 and after setting everything up my call filter doesn't want to work. When I go into the app it tells me to subscribe and when I press the button it says "Can't connect to the server".

I tried reinstalling the app and reset my phone. Every other verizon app works except call filter. It says it's on when I go into my account on the web site but why is the app not connecting. I tried on both WiFi and mobile data

Labels (1)
39 Replies
copasetical
Enthusiast - Level 2

Wow. All of these replies make more sense than most are willing to admit. I gave up on Call filter and went to a fantastic program called Should I Answer. It's crowdfunded and configurable. You can even submit your own replies to numbers you know are good or are telemarketers. There's a free version or paid version. They both work about the same but I did the one time lifetime purchase and they haven't bugged me at all since. Customer service is good. https://play.google.com/store/apps/details?id=org.mistergroup.shouldianswer

0 Likes
kendive
Enthusiast - Level 1

Goto ATT there spam call block works on any phone. Verizon is very controlling and wants you to buy there phones with all that bloat on there so they can get a kick back.

There are better apps out there that blows away any Verizon app. I am still thinking about getting rid of verizon service. Try straight talk

I would never ever buy a phone from verizon EVER !!!!

RICPAQ88
Enthusiast - Level 2

I also got tired of the Verizon restrictions on my phone, not allowing me to use some of Samsung's high end unique features so that's why I didn't purchase a phone from Verizon this time, but went directly to Samsung. Verizon needs to understand that when we pay a premium price for a phone, we intend to use ALL of it's high end features and not have them blocked.

Aclays
Enthusiast - Level 1

I don't understand why it's so hard to make their app work with an unlocked phone. All I want to do is give Verizon more money here, why won't they let me? 

vzw_customer_support
Customer Service Rep

Hello, Aclays. I definitely understand your concern with the application limitations. Nowadays you have so many different options when it comes to purchasing a phone, that I regret that you experience issues with our applications. The unlocked phones do not have the Verizon Wireless network specific programming as our devices do, which makes it incompatible with different Verizon Wireless branded features. Hope this information helps. ~Pamela

0 Likes
rsnc49
Enthusiast - Level 1

I have Note 9 from Verizon and call filter subscription doesn't work either. My phone rings and I see : "Potential spam" on the screen. Why it wasn't block? I look in the app, and it shows zero calls in the call log.  Tired of this!

0 Likes
vzw_customer_support
Customer Service Rep

rsnc49, we always want to help in any way possible. So we can check on this for your Call Filter, please send us a Private Note. *Jose

0 Likes
HelloCanYouHearMe
Enthusiast - Level 2

What kind of a miserable piece of garbage brain dead phone company still charges me for the call filter but prevents me from running the call filter service I pay for on my just purchased unlocked Galaxy Fold 3?

I guess with my unlocked phone I can now easily change my phone service to AT & T and the greedy geniuses at Verizon will not just lose my monthly fee for the call filter but all my lines of service as well. 

Bravo! And just look at all that patronizing nonsense they keep telling customers how it's apparently impossible for them to get the call filter to work on a phone purchased from Samsung but the call filter has no problem working on unlocked phones bought from Apple. 

Get your call filter to work with unlocked phones bought from Samsung before you lose any more customers due to your greed.

0 Likes
vzw_customer_support
Customer Service Rep

Hello, HelloCanYouHearMe. We know how important it is for the services you pay for to work properly. We are sending a Private Note, to assist you further with your Call Filter Plus feature. *Cassie

0 Likes
Gramymidge
Enthusiast - Level 3

Why after a year hasn't this issue been fixed? I purchased an unlocked Samsung Note 20 and Call Filter app is now unable to connect to the server so it can set up even though when I first purchased the phone it installed and worked. Could be that recent updates caused this issue? It is now a requirement that companies providing cellular service must provide a spam blocking capability. Why does Verizon think it doesn't have to? Come on Verizon get this fixed NOW!!!!

0 Likes
Anonymous
Not applicable

Jose, the system will not let me login under the Gramymidge ID. I am unable to answer your question about if I had made any changes to my phone by PM. I am answering you here. I have NOT made any changes to my phone. This is an issue with my Note 20 Ultra 5G not connecting to the server, thus not being able to set up on the phone. Whereas, my husband's Moto Z3 has no problem setting up. This issue is over a year old and all it seems is that Verizon tech is ignoring the issue and instead is assuming the user has arbitrarily made changes to the phone. This is the norm of what I have seen in the past of when a problem cannot be fixed with first contact it is dropped and no further effort is made to fix the issue. Now the Feds have directed that cellular service providers must give customers the ability to block spam and other annoying calls. Verizon is failing in this by not putting forth the effort to fix the Call filter app so that it can access the server when run on the newer Samsung phones.  This is a disappointment as well as a failure to provide a required service to all customers. I'm hoping that one day Verizon will endeavor to remedy this situation but I hope you understand I am not holding my breath waiting.

0 Likes
samirski
Newbie

Well, whatever Verizon is saying regarding specific programming on their phones is a bunch of cr@p. I've installed Verizon firmware on my unlocked S22 Ultra myself and they are still telling me that this feature can't be enabled because it's not a Verizon phone. When I ask them to define what it means they start explaining all that  about specific software which I have running on my phone. My guess is that when Samsung installs Verizon software, they store that in a database on their end which Verizon uses to claim if it's compatible or not. Like in my case I have the software (which anyone can download and install) but still they are selling me the same bunch of cr@p regarding not being a Verizon phone. I agree, their greed is through the roof.

0 Likes
vzw_customer_support
Customer Service Rep

I apologize for the frustration and services issues you're having and it would be sad to lose you as a valued customer, kendive. I realize it is aggravating to get unwanted spam calls and text your device as this is an issue that is common problem that can happen on any phone. Let me help you with your concerns. Have you tried to block the spam calls and texts? Here's a link that can be used for more details to assist https://www.verizon.com/support/knowledge-base-200867/ . Could you give this option a try? 

 

 -Ed

0 Likes
LongTermSanDiego
Enthusiast - Level 2

Stop with the double talk.  My wife has an iPhone 12 Pro purchased directly from Apple and her call filter works perfectly - the free and the paid versions.

I have a Note 20 Ultra 5G purchased directly from Samsung and the call filter does not work, just as everyone has stated above.

This is an issue of greed and incompetence.  Verizon has a deal with Apple, not with Samsung to make profit from sales to Verizon customers. 

If Verizon can't make money off of a phone purchase, then they won't spend the resources to fix a programming issue.  They also aren't honest enough to be straight forward about this matter.  We and this issue are unimportant to a company like Verizon.  They give their employee some nonsense to spew to us here in an attempt to mollify us and don't give it another thought.

Two choices: 1. Live with it. 2. Leave Verizon for a competitor.

Waiting for a fix is like hoping and praying - might make you hang on for awhile, but sooner or later you realize that change is up to you.

rjdpa80
Newbie

I also have the same problem and they escalated after many tech calls and screen  share sessions to the Tier 2 techs and now they are working on a solution as I have a ticket. This whole situation is a cluster specially I have the whole house tech insurance so the premium call filter is included.

0 Likes
vzw_customer_support
Customer Service Rep

We can certainly assist you with your Call Filter feature. To clarify, when you say an unlocked Note20, you mean it's not a Verizon branded device correct?

EllisandraC_VZW

0 Likes
sleeps1007
Enthusiast - Level 2

Yes that is correct.

0 Likes
vzw_customer_support
Customer Service Rep

Thank you for clarifying that piece of information for me. Some Verizon features aren't going to work or may not be available for non-Verizon devices.   - Carter

0 Likes
jhare1984
Newbie

I bought Z Flip directly through Verizon at the store from a rep and it says the same thing. And I am constantly getting spam calls. Pls help. 

0 Likes
vzw_customer_support
Customer Service Rep

Hello, Jhare1984, do currently have an active line with Verizon?  Some carrier features need to have an active account. But there are some market applications that will do the same?

 Can you confirm if you do have an active number, and we can do a DM for account and feature review?  

You can review  the call filter details here- https://www.verizon.com/support/how-to-use-call-filter/

- Jose

0 Likes