Can't use Verizon features (video calling/RCS) with Unlocked S24 Ultra
camcam2
Enthusiast - Level 2
Has anyone gotten any useful feedback? I recently purchased a 1 TB S24 Ultra, and I am unable to use the video chat feature, can't see read receipts or if messages were delivered.  I am super annoyed!! I was told by a rep a local Verizon store during the pre-order promotion I would have to purchase my phone from Samsung to get the storage space I needed.  He never said I would lose functionality to Verizon features that I PAY FOR MONTHLY!!!! Why not push a software update to those who pay for your services like AT&T and other providers, so functionality is not lost? Verizon does not offer the larger storage phones as an option for purchases then customers are penalized from buying directly from Samsung.  I was on the phone today for 4 hours with Verizon and was transferred to multiple people and no one knew how to help me.  I have 6 phones, 4 tablets, and a watch and can't interact with my family normally.  I'm about to leave all together. This is absolutely ridiculous.  I couldn't even get push notifications to my device to allow a rep access to remote into my phone.  I have been a loyal customer for years, but enough is enough.  Signed, Mad and Frustrated. 
Re: Can't use Verizon features (video calling/RCS) with Unlocked S24 Ultra
SynthpopAddict
Contributor - Level 3

Is this the video calling which goes through the Messages+ app?  If so, Messages+ is being shut down in June 2024 and some of the features were getting disabled back in December 2023.

-------------
I'm not a Verizon employee, just another customer trying to help.
0 Likes
Re: Can't use Verizon features (video calling/RCS) with Unlocked S24 Ultra
vzw_customer_support
Customer Service Rep

Hello, camcam2. My apologies to hear of this as we don't want you leave us. Please tell me more. Is the RCS function on the unlocked device greyed out? 

-Natasha

0 Likes
Re: Can't use Verizon features (video calling/RCS) with Unlocked S24 Ultra
camcam2
Enthusiast - Level 2

It's not even an option on the device. The phone does not have the verizon software or licensing agreement on it. It's basically just the samsung manufacturing settings with no preprogrammed verizon features. 

0 Likes
Re: Can't use Verizon features (video calling/RCS) with Unlocked S24 Ultra
camcam2
Enthusiast - Level 2

No, not the messenger+ app. I've actually never used that app all the years I've been a customer. It's the regular video calling feature embedded in the contacts/phone book. 

0 Likes
Re: Can't use Verizon features (video calling/RCS) with Unlocked S24 Ultra
SynthpopAddict
Contributor - Level 3

The only stuff I've found elsewhere regarding the default Samsung video calling feature is to make sure you have the toggle set to "on" for it to work.  Verizon posted the same information here:

https://www.verizon.com/support/knowledge-base-306331/

If that's not working, then it is definitely on Verizon.  They haven't pushed out the latest Android version to everyone yet from what I've read elsewhere in the forums, nor the One UI version 6.1.  There were some delays with Samsung holding back all the updates too for some reason so some Samsung phones have all the updates and others don't.  And I'm guessing Verizon doesn't necessarily want to hurry with every software update there is after the AT&T fiasco a few days ago.  However, since you bought your phone OEM factory unlocked, maybe it already has the newer software versions on it, and so it's not quite working with Verizon because of that?

-------------
I'm not a Verizon employee, just another customer trying to help.
Re: Can't use Verizon features (video calling/RCS) with Unlocked S24 Ultra
camcam2
Enthusiast - Level 2

On the line with Verizon now.  I'm basically being told that there is no way for them to install the Verizon software to an unlocked device that was not purchased through them.  I don't have the toggle option mentioned because I don't have the Verizon software on the device.  My settings look completely different from the troubleshooting steps Verizon advertises. They don't sale the storage option I need but can't help install their software on the device.  I'm basically stuck with the manufactures default features. I'm so frustrated. This is a nightmare. 

0 Likes
Re: Can't use Verizon features (video calling/RCS) with Unlocked S24 Ultra
SynthpopAddict
Contributor - Level 3

Here's something else I found.  This user mentions tapping the video camera icon next to the contact's name to video call them.

https://s24ultra.com/how-to-enable-video-call-on-samsung-galaxy-s24-ultra/

There are always 3rd party apps like WhatsApp.

You shouldn't need carrier software to run native functions on your phone.

-------------
I'm not a Verizon employee, just another customer trying to help.
0 Likes
Re: Can't use Verizon features (video calling/RCS) with Unlocked S24 Ultra
camcam2
Enthusiast - Level 2

Thats the problem, the icon is not there.  Ordinarily that is how I would video chat on my prior phone. The Verizon software/hardware/features are not embedded on an unlocked Samsung device.  Thank you for trying to help me.  I truly appreciate it. 

Re: Can't use Verizon features (video calling/RCS) with Unlocked S24 Ultra
SynthpopAddict
Contributor - Level 3

That's strange.  I'd check with Samsung and see if you can get some tech support from them.  Sorry no one here has been able to solve it for you.

-------------
I'm not a Verizon employee, just another customer trying to help.