Since October 12, 2024 there has no ability to view current usage. Verizon has acknowledged this and has said its team is aware. This is totally unacceptable. No issue should be months to fix. I've been a Verizon customer for 20+ years. It's always been about reliability for me inspite of the fact Verizon is been more expensive. To me every business has a down moment. It's about the time how they respond after where they show their true colors. Will they respond in meaningful ways to correct things and make it up to its customers. If Verizon chooses to be just like the rest to deliver average service then the only thing that held me back from changing companies has been eliminated. I will go with just saving a buck at this point.
Hello Saruno! We are sorry to hear you have been having trouble with viewing usage details like this and are happy to help in any way we can for you. Details on accessing and downloading past usage can be found on our page here:
https://www.verizon.com/support/view-usage-on-your-bill/
Do keep in mind this will only display usage which goes through the standard (SMS or MMS) text messaging system, and does not include messages sent through other services including iMessage, RCS, WhatsApp, etc.
-Josh
This is about viewing current usage. Verizon has acknowledged this and has said its team is working on it since Oct!. Please update where Verizon is in getting this valuable tool back online.
Hello Saruno! We hate to hear that you have been having this issue with viewing your usage. May I ask if this is through the app as well as the website? -Dee
This is about viewing current usage! Verizon has acknowledged this and has said its team is working on it since Oct! Please update where Verizon is in getting this valuable tool back online.
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