Hands down the worst department I've ever dealt with. Every person told me something else. And I have to pay for their lies and mistake. They have hung up on me multiple times as they go to "transfer" me to a different department. Because of their incompetence and lack of accountability, I get to pay $965.00. And after I have seen other people's posts and their horrible reviews, I am shocked that Verizon doesn't even appempt to right their wrongs. How those people sleep at night is beyond me. Being a loyal customer for 15 plus yrs, doesnt matter to them. They're arrogant and not trained at all in customer service, their own system, and have zero empathy. I can only hope that their business tanks.
Thank you for reaching out to us on this platform. We strive to provide a great customer service experience, and we are concerned to learn about your recent experience. Let us help, please tell us. How can we be of assistance? How can we turn that experience around?
~Maria
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