Long time customer for 8 yrs and Verizon would not cancel an arrangement stated the Customer Representative due to me wanting to make a payment ahead of time and escalate it to a manager!! He said it would be declined!!!
We're sorry to hear that you had problems cancelling an arrangement. We never want you find it difficult to make any type of changes, and you can actually cancel arrangements using this link: https://m.vzw.com/m/w4PmXDU We also have this link here to an FAQ about arrangements where you can find more information: https://www.verizon.com/support/promise-to-pay-faqs/
~Jesse
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