Galaxy S21 Ultra Problem with Update Installation

[MatthewReiter]

Hello, I keep trying to install the January 2025 Patch (System Update 46) and it cannot go to the point where I have to restart the phone to apply the new software. It keeps "downloading security update" and saying that it is interrupted without changing the Wi-Fi. It also gave me Error Code 412 and "Update Unsuccessful." Is there something wrong with the Verizon Wireless update servers? It is getting annoying. The device is Galaxy S21 Ultra 5G. 

-Matthew

[Josh8383]

Following,  I'm having the same issue with my 22 Ultra

[MatthewReiter]

Even Verizon S23 users are experiencing the same thing, I don't know what is happening. Also strange that this occurred a day before Galaxy Unpacked 2025, but I am sure there is something wrong with the software update servers. I hope someone can do their job and investigate the problem, I don't care if they pull the update and find a fix, it has been occurring since this morning. 

[Tizzer77]

Same exact thing is happening to me with my s23fe

[vzw_customer_support]

Hello Tizzer77, So we can better assist, we will be reaching out via Private Message. 

-Dee

[emmar1]

Can you reach out to me also? I am having an issue updating my software.

[Kaindog]

Since it has been determined that Verizon is at fault with the January security update failure....when are you going to fix the issue? Many customers are very disappointed with it!

[Lubyrocks]

I'm having the same issue. Please advise

[vzw_customer_support]

We are sorry to hear that you are having problems with the software update.  If you can please tell me more about what is happening.  -Dee

[vzw_customer_support]

We are still with you, and wanted to see if you still needed assistance. If so, please let us know, we would love to help.

~Pam

[Saltydognaples]

I'm having the same problem on my s24 ultra security patch 15 will not download it all whether on Verizon alone, data turned off Wi-Fi alone or both on very frustrating is there a fix I heard on other sites it's a Verizon problem I've been a customer for many years never had this problem please advise ASAP. Jeff

[DTark]

I am having the same issue with my S23+. Please reach out to me too.

[vzw_customer_support]

Hi DTark. We get how important it is to stay on top of software updates and troubled you are having recent issues to complete. Please share what troubleshooting you have been able to do so far. This resource may also be helpful:  https://www.verizon.com/support/samsung-galaxy-s23-plus-update/

-Deb

[JEFCRO93]

When will this happen?

[Indep215]

I am having same issues, but I am getting an error code 500.

[BuddySullivan]

Same here. Many reboots, hard reboots, wifi on and off. No luck. Always error code: 500

[vzw_customer_support]

We are happy to help you with your concern. When is the last time you attempted the update? We do recommend trying it with Wifi on and make sure your device is connected to the charger and above 30% battery.

-Jazzy

[vzw_customer_support]

Hello Indep215, we know the importance of getting your Samsung Galaxy S22 updated. Our goal is to help you in the best way possible.

Let's gather more details. When did the issue start? What recent changes have you made? What type of data connection do you have? What is your phone storage / memory status? How are you attempting to complete the update? What exactly occurs when you try to upgrade?

~Gilbert

[vzw_customer_support]

Hi there! We know the importance of having a working device, we will reach out via Private message to review some additional steps with you. 

-Nikki

[Donvito2025]

I need help from a representative as I'm also having the same issue on my S24U, It will never fully download and then will fail with multiple different error codes. Been trying for days now, This is the update that recently came out around the unpacked. Event. Please contact me if you can. Thank you

[STRSBRYT]

same phone same issue