Verizon forced the Android 14 update after I refused it, repeatedly, knowing it was full of bugs. I had one of my staff sit through the grueling process of "tech support diagnostics" with the outcome that they were going to replace the device but only if we pay the deductible.
The biggest issue is no access to the mobile network since the forced update.
Several other issues exist but pale in comparison.
Wondering if others have had this specific issue and if the community has a fix? All searches have failed
They know about this problem yet the collective team at Samsung has yet to figure it out. Garbage products.
greathkm. we're sorry to hear that you're having problems with your phone losing reception after the update. The last thing we want is for any of our customers to have service issues and we want to help. We're sending you a Private Message so we can better assist.
~Jesse
I have a different Samsung phone with the Android 14 update and don't have any problems with connecting to the internet. This is just me, but I think the S22 was not a good product as I've seen stuff from many users from all 3 major US carriers even reporting the "no internet access" problems. It was on Reddit somewhere where some people said a complete factory reset *might* (or might not) fix the problem. Others reported they had to take their phone to a repair shop and have certain hardware replaced before things were working again.
This is absolutely the problem and Samsung and Verizon (as well as ATT) are darn well aware of it. After numerous attempts at helping me "fix" my connection problems they diagnosed the issue as me living in a bad coverage area and closed my ticket. The three other people in my house don't seem to have a problem in our "bad coverage area"... After asking if Verizon was ever going to admit the product issue and credit their customers, this was the response: "There is no notification indicating the known issues or credits associated with such problem. We would base our solution based on the ticket's engineers conclusions." After that response I think I might be finding a new phone carrier once this faulty phone is paid off.
Start a new topic or ask questions in the open forum.
