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Galaxy S22 Ultra no longer has cell or data service.

I have gone through the forums and seen that I am far from the only person with this issue.

As of last week, I can ONLY receive messages or do ANYTHING requiring a connection on my Galaxy if connected to Wi-Fi. If I disconnect from Wi-Fi, my phone says "Emergency calls only." Inside? Nothing. Outside? OCCASIONALLY signal, but barely strong enough to pull up directions on Maps. I initially thought it could be an error from the newest software update, but comparing to other Galaxy users at my workplace, I am the only one with the issue. We live in Annapolis MD, a HIGHLY populated place with towers almost always in view. On top of no connection, my battery is draining rapidly due to it constantly searching for signal (hopefully that's the reason, and not even more issues).

It disgusts me that Verizon isn't taking responsibility for the sale of these phones. Nobody should be forced to pay a deductible for a manufacturer issue. I am now looking at switching to another carrier, because this just keeps getting worse.

Comments

Verizon_Support

Hello, ParHos23. Help is here as we know how important it is to have working service and the last thing we'd ever want to see is you leaving us. Please tell me more. Did you receive a replacement device? Have we attempted to switch out the SIM Card or generate a new eSIM?

-Natasha

mlubb1

You are not alone. I am experiencing the same issue and my online search shows that there are a lot of people experiencing the same thing. Suddenly can't connect to mobile data anymore : r/S22Ultra (reddit.com)

I wish that I could help you. I spent multiple hours speaking with Verizon techs yesterday. After performing multiple troubleshooting procedures, repeatedly multiple times, they had me remove my SIM card and create an eSIM. This did NOT work and at that point I was pretty much blown off. This is ridiculous!

SynthpopAddict

There were some interesting tidbits in the link posted above which could fix the problem. If your phone is still under warranty or you have insurance, couldn't hurt to take it to a repair shop and have the parts in question replaced? The phone is going to get wiped with the repairs, so make sure your stuff is backed up first. A few people just tweaked some setting around with their phone and it worked.

Thanks for sharing the Reddit link @mlubb1
at least we know it's an issue with Samsung and not the carriers, because there were users from all 3 big carriers in the thread having the same problem.

mlubb1

I just spent on hour on the phone with Verizon Advanced Tech Coaching. After they tried all of the same steps again, remoted into my phone and nothing worked they decided that they are sending me a new phone. They wanted to charge me a $50 deductible and shipping fees, but I refused that; I didn't break my phone! They ended up waiving all of the fees. Hopefully the replacement works.

butta86

I'm not going to repeat everything said by previous posters, but my issue matches everyone else's and mostly popped up in the last 7-10 days, I believe.

Verizon_Support

I'm so sorry you are having these issues butta86. What software version is your device on? What zip code are you in?-Joe

Hily

I am having the same problem? It's been about 2 weeks now. It's really starting to get irritating. I'm thinking it is Samsung. Did anyone find any tips or figure it out?

xodiak

Just jumping in having the same problem for the past couple of weeks. It's very annoying. That reddit post was very helpful @mlubb1
Thank you.

I'm curious if it is hardware failure if I would be covered for a replacement if I don't have insurance.

SynthpopAddict

@xodiak
wrote:
Just jumping in having the same problem for the past couple of weeks. It's very annoying. That reddit post was very helpful @mlubb1
Thank you.
I'm curious if it is hardware failure if I would be covered for a replacement if I don't have insurance.

I wouldn't get a replacement but an upgrade if possible. Getting another S22 is asking for more of the same problems and it could occur much earlier since the shelf life of a phone starts when it is made, not when you bought it.

Verizon_Support

Hily, making sure you have a fully working device is key to keeping you connected. Please tell us, what services are being impacted on your phone? Does this happen only in certain locations?

~Izzy

xodiak

For the past week or so, after I leave home or work, I cannot make / receive calls, use email, chat, internet when I'm not connected to a wifi network. There's a message at the top left of the phone when swiping down that says "emergency calls only". But after 30 minutes to an hour, the mobile data and service will start working.

I went to a Verizon store today and of course when it got to my turn, the phone seemed to be working properly. But they did reset the network and put a new sim card in. I have not truly tested it away from home yet to see if it worked.

SynthpopAddict

From what I've read in these forums, your phone is slowly going out. If you can get an upgrade, would suggest doing so before your S22 completely quits working and you're forced to use Wi-Fi 100% of the time to be able to use the phone at all. It's too bad this was such a bad model for Samsung.

Verizon_Support

Hello, xodiak. Help is here. So sorry to hear you are experiencing these issues. Just to confirm, is there any damage to your phone, physical or liquid?

-Natasha

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