After several months dealing with the very well known intermittent Samsung Galaxy Sim bug. After 4 SIMs, I went to get an ESIM, during that trip I watched an employee tell an old man he would have to BUY a replacement S23 Ultra to fix the intermittent connection issue despite it being a known Galaxy defect.
After some arguing on the phone, I was finally sent a replacement phone and offered a 250 credit on December 10th.
A few days later I called back and was told the credit was issued and takes about 5 days to show up.
After FOUR follow up chats, screenshots disabled in the app of course, they tell me it was rejected and tried to get me to agree to $50, $80, or $100 credits.... When I did not they just disconnected the chat.
Go with ANYONE ELSE, as Verizon doesn't honor their agreements or support products with KNOWN issues.
That is definitely not the experience we want you to have with us. We'd like to take a closer look to your situation. To better assist, I'll be sending a Private Message, please reply to it, so we can get started.
~Maria
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