Galaxy s23 Ultra stops sending/receiving group texts for stretches group

EpicATC
Newbie

I've had an issue across multiple Samsung Galaxys (an S21 Ultra and an S23 Ultra) for years where if I'm in a group text, if there's been a lot of activity in a short period, it will stop sending or receiving messages for half an hour or an hour, and then they'll all come piling in at once. This has persisted across multiple phones and several different messaging apps.

I've obviously tried all the basics, soft and hard reboots, cache clearing, with no luck 

This is a major problem, as you most often receive a bunch of text messages in a short time in a work or personal emergency. I've seen some other posts over the years about group messages not working, though I haven't seen this issue specifically, and suggestions that this is a specific issue with Samsung phones on the Verizon network. If this continues, I'll likely have to switch carriers, as it makes no sense to pay for a top tier plan if it can't successfully provide the basics. 

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2 Replies
vzw_customer_support
Customer Service Rep

We always want your messages sending and receiving normally without any issues.  Let's turn this around.  A private message is being sent to assist you further.

-Sean

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vzw_customer_support
Customer Service Rep

We understand things come up. If we can assist further please do not hesitate to let us know. You can also reach us via chat thru the website or myverizon app, or by calling us directly at 800.922.0204

-Anthony

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