Other than a factory reset is there anything I can do to unlock my phone?
Hoping to not lose photos, etc.
Thanks much for help,
CEM
Do you mean you can't get past the screen lock because you entered the passcode incorrectly too many times? I think you can still hook up a USB cord between the phone and PC and be able to move data to the PC.
@ColettaE1969 wrote: Other than a factory reset is there anything I can do to unlock my phone? Hoping to not lose photos, etc. Thanks much for help, CEM
ColettaE1969, I'd not want you to lose anything. The main question is, what kind of 'lock' are you talking about? Is the phone screen lock on? Or is the device locked and unable to be used with another cell phone service? A few more details would be helpful, so we can support and get you the right answers.
-John
Did you have Google Photos set to backup your photos to the Google cloud/drive?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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