This is mainly our fault for trusting a Verizon store and not holding onto paperwork. We traded in a S7 and Note9 for 2 new phones and they never submitted the trade-in. Our specific location was 1095 S 7 Hwy Blue Springs, Mo 64014. Customer support with Verizon was great, it was the service dealer we have an issue with and also our own fault for keeping paperwork. Venting a bit and advising not to trust Verizon dealers and maintain paperwork.
Thank you for taking the time to reach out to share your experience. We do have several avenues to review a trade-in to make sure you get the discounts you are eligible for. Let’s work together to address this issue today. Please reply to the following Private Message to get started. We are eager to get your answers.
-Deb
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