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Message+ not receiving any messages - Galaxy S23+

Ladybuc

My message+ app stopped working about 10 days ago. I'm not sure what's going on, I can send messages, and they are delivered, but I'm not receiving anything.

Please help! I can't do 2-factor logins.

Accepted answers

Dan_VZ

These changes are coming to Verizon Messages (Message+):

Message+ app Shutdown - On or about June 2024, Verizon will start to shut down the Verizon Message+ app. Once the Message+ app is shut down, you won’t be able to use the Message+ app to send and receive messages.
Messaging Web Client Access - The ability to send and receive text messages on Verizon’s website is discontinued as of 12/11/23. Your message history will remain. You can continue to use the Android™ and iOS versions on mobile devices or the Mac® desktop version. We recommend using Google Messages to continue to send and receive text messages in a web browser.
- Get instructions on how to use Google Messages on your laptop and eligible mobile device at Check your messages on your computer or Android tablet.
- For iOS mobile devices, you can send and receive messages only through the Message+ mobile app.
eGift cards will no longer be available to buy through Message+ after April 2024. You can redeem previously purchased eGift cards after this date.

Android users: We recommend switching from Message+ to Google Messages on your Android devices before June 2024. Download Google Messages directly from the Google Play Store if it's not already on your Android device.

Note: While we do system maintenance before the shutdown of Message+, other participants in your group texts may see messages with a 588 area code stating that your number has “left the group”.

This doesn’t require any action on your part. You can delete or ignore these network notification texts.

All comments

Verizon_Support

I'm sorry to hear you are having difficulties with Messages + We recommend trying a different messaging app. Please let us know if you have difficulties with anothr messaging app as well. -Joe

Ladybuc

I've tried 2 other messenger apps and none of them receive anything.

Ladybuc

Do you have any other advice?

Verizon_Support

We recommend using the default messaging app includer with your device, as this should not affect or make any changes to your messaging service. You can safely uninstall the Messages+ app as well.

~Freddy

SynthpopAddict

Is it possible Do Not Disturb mode is on? If not, the tips in this article might help:

https://www.lifewire.com/fix-when-youre-not-receiving-texts-android-4773219

As an FYI, Messages+ is more or less dead at this point, since Verizon is completely shutting it down in 3 or so weeks and assorted features have already been disabled in recent months.

Dan_VZ

These changes are coming to Verizon Messages (Message+):

Message+ app Shutdown - On or about June 2024, Verizon will start to shut down the Verizon Message+ app. Once the Message+ app is shut down, you won’t be able to use the Message+ app to send and receive messages.
Messaging Web Client Access - The ability to send and receive text messages on Verizon’s website is discontinued as of 12/11/23. Your message history will remain. You can continue to use the Android™ and iOS versions on mobile devices or the Mac® desktop version. We recommend using Google Messages to continue to send and receive text messages in a web browser.
- Get instructions on how to use Google Messages on your laptop and eligible mobile device at Check your messages on your computer or Android tablet.
- For iOS mobile devices, you can send and receive messages only through the Message+ mobile app.
eGift cards will no longer be available to buy through Message+ after April 2024. You can redeem previously purchased eGift cards after this date.

Note: While we do system maintenance before the shutdown of Message+, other participants in your group texts may see messages with a 588 area code stating that your number has “left the group”.

This doesn’t require any action on your part. You can delete or ignore these network notification texts.

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