My Galaxy S21 Ultra is blocked by operator, I can't use it in Brazil

Kellyfaustinol

I got an S21 and surprisingly the network blocked by Verizon doesn't work. I can't use it here in Brazil, I've already tried to contact you and no one has clarified or helped yet.

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SynthpopAddict
Champion - Level 1

Hi, if what you mean is your phone is locked by Verizon and you bought this phone, your best bet is to contact the seller and get a refund.  Verizon cannot remotely unlock your phone.

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I'm not a Verizon employee, just another customer trying to help.
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