My text messages are being sent to email

A111903B
Newbie

I am getting my text messages sent to my  email instead of my text. I have a Kyocera C9630

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2 Replies
vzw_customer_support
Customer Service Rep

A111903B, we want to make sure that you're able to receive text messages. Please tell us, when did this start? Do you recall making any changes to your device before this started happening? Are all incoming texts affected?

~Izzy

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SynthpopAddict
Champion - Level 3

Are you using Verizon's Messages+?  If so, I'm wondering if it's a combination of your phone being an older model and Messages+ on its way out.  That app is getting shut down completely next month.  If you are using some other texting app, then your Android version (11? 12?) may no longer be supported.

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I'm not a Verizon employee, just another customer trying to help.
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