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Up until today I could login to my verizon account and check to see who my son has been texting. He had quite a few texts this month, so I wanted to double check the numbers he is texting with. Today when I go to Account -> Usage -> Usage Overview it says You've used 0 minutes and 0 messages. The billing cycle does not end for 7 more days so I know it isn't that. Sometimes it will show that he has used minuets and messages, but when I click on the Minute details or Message details buttons it says 'No call log available for this line.' and 'No message log available for this line.'
What is going on?
Solved! Go to Correct Answer
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We currently are aware of an outage with viewing the usage of your lines through My Verizon. Our team is working on getting this resolved as soon as possible. In the meantime, customers may have the ability to track data usage on their devices.
Google: Settings>>Network & Internet>>SIMs>>App data usage
Samsung: Settings>>Connections>>Data Usage>>Mobile data usage
Apple: Settings>>Cellular>>Scroll down to Apps and view usage by App.
Please note that the data usage you see on your device might not align with your billing cycle. However, you can reset your usage statistics now to start tracking from this point on.
Call history for each mobile line on the account will also be printed on the monthly billing statement.
We apologize for the inconvenience, and sincerely appreciate your understanding. We appreciate your patience.
~Freddy
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I'm having the same issue.
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I'm having the same issue. Called the support line and they couldn't help. They kept trying to direct me to my last bill for usage. I'm looking for current usage and mine is also showing 0 for calls and texts. The Usage feature (since last bill) isn't working and I can't get anyone from support to understand/help with the issue.
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We definitely want to make sure that you are able to look at your usage without issues. Please tell us, have you made any recent changes to your device? How are you trying to check your usage? ~Geo
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No, that is why it stands out and is so concerning this sudden change.
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The Verizon team ask the same question as if this is the first time we look at minutes or text usage
like we are stupid
Been a customer for over twenty years now
they need to copy the logs from a different system I had this issue a year ago took them three month to fix now on November 2 2024 I have 2 lines with calls and text of about 500 minutes and text of 300 says no call
logs available
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Will Verizon get this problem resolved? It has been ongoing for a long time. Please let me know ASAP if this will get corrected or if I need to move to another Provider.
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No call logs and no help. I can't get any answers whatsoever.... I will be changing providers very soon.
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I am the account manager for 4 lines and in the last three weeks cannot access the message logs . I tried the recommendations on the forum to gain access none of your suggestions resolved the issue!
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Summer65, we know that being able to access your message logs is crucial. Not to worry as we will get this resolved for you ASAP. We just need a few more details. What happens now when you attempt to access your Message logs now (error message, etc.)? How are you attempting to view them now?
-Sean
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I am able to view the message logs for the 3 lines but not the 4th line it says no message logs available in this line. There are 48 messages but am unable to view messages on that line only. I check the messages through usage activity.
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Thanks for the additional details, Summer65. Usage details can be delayed up to 48 hours. Just to confirm, are you viewing the logs through the My Verizon app or through a browser? We do recommend trying both. Are you able to see call logs for the line in question?
-Danielle
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I am having the issue of seeing this message on one of my lines: No call log available for this line.
I was able to see the call and message log the other day on this same line and I have I think 10 days in the cycle. I can see these logs on another line on my account, just not on one of the others so I know there have been minutes and messages used on the line. It is showing 0 minutes/0 messages on the line.
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Hello. Having access to your call/messages log is vital, and I'll be happy to help. To better assist you, I'll be sending a Private Note, please reply to it, so we can get started.
~Maria
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This happens to me all the time, and it looks like I am not alone. This is an important service to me. Why does this service have so many problems and is down almost as much as it works? When I contact Verizon, no one even seems to know this service is available. Simply inexcusable.
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Yes, it is vital, so why haven't you fixed this? From what I see it has been going on for years, and nothing has been done. Just let us know if you don't know what you are doing so we can find someone who does.
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Agree, this is so frustrating and happens to me all the time. Calling Verizon does no good!
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We know how this can be a frustrating experience Johnson-1960, and we can clarify this situation. At the moment, there is a known issue with viewing your usage online. Our team is aware of the issue, and working on getting it resolved as soon as possible.
~Freddy
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On my PC my usage displays correctly when I'm logged into my account. My browser is set to clear the cache every time I close it, so maybe it's something with the My Verizon app not clearing the cookies or something?
I'm not a Verizon employee, just another customer trying to help.
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As a parent, we do understand keeping an eye on our children's activity. Do you know what app is being used for messaging? When was the last time you were able to view? We currently do not have an alert for issues viewing text/call logs. Are you loging in on a browser to access verizon.com?
-Deb
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I’m having the same issue. Is there a solution or a fix for this?

