No message log available for this line.

Up until today I could login to my verizon account and check to see who my son has been texting. He had quite a few texts this month, so I wanted to double check the numbers he is texting with. Today when I go to Account -> Usage -> Usage Overview it says You've used 0 minutes and 0 messages. The billing cycle does not end for 7 more days so I know it isn't that. Sometimes it will show that he has used minuets and messages, but when I click on the Minute details or Message details buttons it says 'No call log available for this line.' and 'No message log available for this line.'

What is going on?

Accepted answers

Verizon_Support

We currently are aware of an outage with viewing the usage of your lines through My Verizon. Our team is working on getting this resolved as soon as possible. In the meantime, customers may have the ability to track data usage on their devices.

Google: Settings>>Network & Internet>>SIMs>>App data usage

Samsung: Settings>>Connections>>Data Usage>>Mobile data usage

Apple: Settings>>Cellular>>Scroll down to Apps and view usage by App.

Please note that the data usage you see on your device might not align with your billing cycle. However, you can reset your usage statistics now to start tracking from this point on.

Call history for each mobile line on the account will also be printed on the monthly billing statement.

We apologize for the inconvenience, and sincerely appreciate your understanding. We appreciate your patience.

~Freddy

All comments

kellyz77429

I'm having the same issue.

kellyz77429

I'm having the same issue. Called the support line and they couldn't help. They kept trying to direct me to my last bill for usage. I'm looking for current usage and mine is also showing 0 for calls and texts. The Usage feature (since last bill) isn't working and I can't get anyone from support to understand/help with the issue.

cindylee146

I am having the issue of seeing this message on one of my lines: No call log available for this line.

I was able to see the call and message log the other day on this same line and I have I think 10 days in the cycle. I can see these logs on another line on my account, just not on one of the others so I know there have been minutes and messages used on the line. It is showing 0 minutes/0 messages on the line.

SynthpopAddict

On my PC my usage displays correctly when I'm logged into my account. My browser is set to clear the cache every time I close it, so maybe it's something with the My Verizon app not clearing the cookies or something?

Verizon_Support

As a parent, we do understand keeping an eye on our children's activity. Do you know what app is being used for messaging? When was the last time you were able to view? We currently do not have an alert for issues viewing text/call logs. Are you loging in on a browser to access verizon.com?

-Deb

Verizon_Support

We definitely want to make sure that you are able to look at your usage without issues. Please tell us, have you made any recent changes to your device? How are you trying to check your usage? ~Geo

Verizon_Support

Hello. Having access to your call/messages log is vital, and I'll be happy to help. To better assist you, I'll be sending a Private Note, please reply to it, so we can get started.

~Maria

lilly70

I’m having the same issue. Is there a solution or a fix for this?

Verizon_Support

Hello. Having access to your call logs is crucial, and we'd like to help. To better assist, I'll be sending a Private Message, please reply to it, so we can get started.

~Maria

Oshow23

I am having the same issue with just one of my lines. I put in request but they were not able to fix it.

EllisM99

I’m having the same issue has anyone found a way to fix this? It’s only one of my lines not showing the logs now

Verizon_Support

EllisM99, we know it's important to manage usage on your account, and are happy to help. Please tell us, what messaging app is being used by the affected line? When did this start?

~Izzy

Grayfoxes2

I have had this problem for MONTHS!!!! Called customer service/support numerous times to be told it was escalated and still is not fixed!!!! Getting very tired of this routine!

Grayfoxes2

I have contacted customer service/support numerous time to no avail!!! Good luck getting it fixed

Kels025

Please help Verizon!! I’ve been having this same issue and need to see my text messages logs on an account that no longer shows up. I have made several phone calls for several hours and nothing is working. Please help!!

Verizon_Support

We know it's important to manage usage on your account, and are happy to help. Please tell us, are multiple lines being affected? What messaging app is being used by the affected line(s)? When did this start? What recent changes have been made? How are you attempting to view the logs (website/app)? Aside from the logs, any other problems with your My Verizon?

~Gilbert

Kels025

It’s an iPhone using text messages. They stopped showing up a month ago. Nothing was changed. Trying to view on Verizon and on the computer. The person on the other end at Verizon can apparently see them, but for some reason I can’t. Please help asap as I need them before they get deleted- how do I get a notification you replied to this ???

Verizon_Support

Thank you for the information. Please tell us a little more, is the software up to date? How much free memory space does your device have?

~Maria

Verizon_Support

Thanks for getting back to us Kels025. I want to make sure we are clear. If these are text messages they should show up on our app. If they were iMessages between 2 iPhones. They will not show up on a log. iMessages are an Apple product and do not show up on our text logs.-Joe

grif492

This is currently happening to me. When I login to view usage, it says: “No call log available for this line.” Or “No message log available for this line.” This is happening for all the lines on my account. This is happening in the app, on a web browser, computer, and phone. Please fix this so I can view my usage. Thanks.

TS7631

Has this been resolved for you? I have been having the same problem for 2 days and have gotten no where with Verizon and am beyond frustrated! I pay a pretty penny monthly for this service I expect to be able to see the usage on all my lines.

mjlaverne

Same here. Started on 8/13/2024. My Message Log reflects 4 phone calls and 45 messages, but when you open the log, it reflects "No Message Log Available For This Line", and I can clearly see phone (4) and message (45) totals on the first page. It happens on my desktop PC (Windows), iPhone and Mac. Please help! Thanks!

Verizon_Support

Hello, mjlaverne, we know it's important to be able to access your call and messaging logs. So we can better assist, we will be reaching out via Private Message.

-Lauren

mjlaverne

Thank you. I messaged you back that I am available when you are.

1245abc_

8-15-24- I am having the same problem and thinking about swiching my phones to a different company as this is NOT resolved!!!

TS7631

Same here! We pay alot for our service to not have problems such as this resolved and doesn't seem to be much of a concern on Verizon's end.

1245abc_

8-15-24- I am having the same problem and thinking about swiching my phones to a different company as this is NOT resolved!!!

TS7631

Exact same issues with me and I have talked to them multiple times and still no fix.

grif492

No it hasn’t been resolved and they haven’t responded to my original inquiry. I refuse to call them, like we all have precious time to waste. I’m done dealing with these companies AI based, inefficient, incongruent attempts at troubleshooting our issues.
Verizon, if you are reading this, get it together because consumers aren’t willing to tolerate it anymore.

grif492

I am 100 percent with you. Enough is enough. We have the power.

RD30

8/15/2024 I have the same problem and if 26 years been with you doesn't count, I will be moving my business to someone else

@j411
wrote:
Up until today I could login to my verizon account and check to see who my son has been texting. He had quite a few texts this month, so I wanted to double check the numbers he is texting with. Today when I go to Account -> Usage -> Usage Overview it says You've used 0 minutes and 0 messages. The billing cycle does not end for 7 more days so I know it isn't that. Sometimes it will show that he has used minuets and messages, but when I click on the Minute details or Message details buttons it says 'No call log available for this line.' and 'No message log available for this line.'
What is going on?

Verizon_Support

We'll be happy to help. Please tell us, are you using your mobile or PC to view usage? Did you access the My Verizon profile as the account owner or an account manager/authorized user?

~Maria

Verizon_Support

Hello, TS7631, we know it's important to be able to review your usage. So we can better assist, we will be reaching out via Private Message.

-Lauren

Verizon_Support

We know how important it is to be able to manage your account. There is currently a known issue with viewing your usage online. Our team is aware of the issue, and is working on getting it resolved as soon as possible, but have no ETR at the moment.

~Freddy

Hecjes

Im having the same issues not able to see call and message logs

Kbenirschke

I’m having the same issue

slc7444

I am having the same issue. I cannot access call or text logs for ANY of my 5 lines on the web or in the app. and have been able to in the past.This is UNACCEPTABLE Verizon. Reading all of these threads doesn't offer much assurance that this issue is being resolved.

Verizon_Support

Oh, no! We are surprised to see you in this dilemma. We understand the importance of managing your usage through your My Verizon. Verizon wants to help you in the best way possible.

When did the issue start? What recent changes have you made? Aside from the Message Log, any other problems?

~Gilbert

Keatenabbott15

Up until yesterday I could view my recent call logs. It shows minutes and usage but tells me no call log history. What is going on!?

Kellyakrusel

Having same issue. Customer Service couldn't help they made a work order and said it could take up to 5 days for someone to get to it

Hyalorbilia

Yep, switching to ATT next week if it’s not fixed. It’s concerning that they don’t have competent software personnel to correct such a significant defect. Does not inspire confidence. ATT makes it easy to keep your number and keep your phone, and they provide message and minute log details without years-long software bugs.

Hyalorbilia

Facebook messaging with Verizon support has been the best was to reach someone able to create a trouble ticket. Website chat was useless, calling required a minimum of an hour to reach a person able to create a ticket. Something is massively wrong with their software and no one seems to know how to fix it.

Hyalorbilia

Same issue. Total of 3 trouble tickets and the problem keeps returning. They lured me to stay with a new phone but it’s just not worth it. After 20 years of great service this is the third major fail in the past year.

1245abc_

I am having the same issue with my 2 phones please private message me

CR37ret

No, that is why it stands out and is so concerning this sudden change.

krog625

Same issue as others. Both Voice and Text usage logs show info at the header level but say the logs are unavailable when I try to open them. It's been this way for several days now and I'm nowhere near the end of the billing cycle. Very frustrating!

austinbigwig

This happens to me all the time, and it looks like I am not alone. This is an important service to me. Why does this service have so many problems and is down almost as much as it works? When I contact Verizon, no one even seems to know this service is available. Simply inexcusable.

Ddddd23

I am having the same issue. I cannot see the call logs for any of my lines. I haven't made any changed to my account. This has been going on for almost a week. It happened last month also but suddenly started working again after 3 days. Any idea when it will be fixed this time???

Verizon_Support

I'm sorry you were having difficulties seeing your logs, Hecjes. Were these texts or iMessages? Were you using the My Verizon app or web browser? -Joe

Verizon_Support

I'm sorry that you can't view your call logs kbenirscke. Let's look into this together. Were these messages or call logs? What steps ae you doing to access these logs?-Joe

Verizon_Support

Managing your account is always important. What happens when you try to access your usage? When was the last time you were able to access it?

~Freddy

Verizon_Support

@1245abc_
wrote: I am having the same issue with my 2 phones please private message me

I'm sorry you've been having some trouble with the viewing the usage. To get a few more details, where are you trying to view the usage, via the My VZ website or app? Have you tried signing out and in the case of using the website, tried clearing cache and cookies, then signing in?

-John

austinbigwig

Will Verizon get this problem resolved? It has been ongoing for a long time. Please let me know ASAP if this will get corrected or if I need to move to another Provider.

austinbigwig

Yes, it is vital, so why haven't you fixed this? From what I see it has been going on for years, and nothing has been done. Just let us know if you don't know what you are doing so we can find someone who does.

Verizon_Support

I know how important it is to be able to view your usage logs online, krog625. I want to make sure you're able to view those usage logs as well. What happens if you try to view them online via the My Verizon website vs. the My Verizon mobile app? What happens if you try a different browser or an incognito/private browser window?

-Joseph

GC60

I have been battling this literally for years but this time around has been the worst. I have 2 work orders in to Verizon going back over a month and have been on the phone for hours to no avail. Funny thing is I can see previous calls and texts from 5-16 to 6-15, and 7-16 to 8-15 but nothing in between (6-16 to 7-15)..now I cannot see anything for the current period. In the past it has resolved itself but not so sure this time...

Johnson-1960

Agree, this is so frustrating and happens to me all the time. Calling Verizon does no good!

DisgruntledcombatVeteran

If your son has an IPhone or a android platform that has wifi enabled, it could be one of two things that could be the reason why he doesn’t show any messages being sent, because being connected to the wifi wouldn’t use any data because of IMessage settings on IPhone that saves data by using the wifi network, and/or he is using other apps like signal, discord, and social media apps that most kids will message or call each other on, and it will be very hard for you to see who your kids are messaging/speaking to. If you notice behavior that is of concern, I would suggest that you intentionally let your phone die while acting like you were speaking to someone, and ask if you could borrow their phone really quick to call back whoever it is that you pretend to speak to, or you could just wait until they’re sleeping at night and unlock their phone using the facial or finger print to bypass the code.

However I would just ask them who are they speaking with because there are a high amount of kids and teens that are hurt or have gone missing. Then let them watch “ how to catch a predator “ and “ The song of Freedom” to make them understand that you care about their safety, and not trying to pry into their lives, because we were all once their age, and we were doing things that we didn’t want our parents to know. Even though we later realized that our parents had done the same things or worse that surprised us as we were older, lol.

Id prefer not to sneak into my kids phones, and just ask them if I could just check their call log, and contacts without looking at the messages and photos. My oldest daughter will hand her phone over to me if I ask for it, and she always gives me the new password to unlock her phone when she updates it, and I will have a conversation with her every couple of months about serious issues. Also to remind her that no matter what happens, if she has done something wrong, or is in trouble to immediately notify me. Also if she ever goes out with friends and they get intoxicated to call me no matter what time, or where they’re at, that I’ll come and pick them up to take them home. I told her about many of my friends that I lost throughout high school from drunk driving, and I don’t want any child or parents to go through what I went through. That caused me to join the army and miss out on gradually learning how to be an independent adult, instead at 18 I went straight into OIF2, and the next 9 years I did 6 more combat tours for OEF/OIF for a total of 7. Hope everything works out for you, and don’t stress out too much over the texting. Try the direct approach so it builds trust, and not backfire by sneaking into their phone. Unfortunately technology has become hard to protect our children from many things, because without a phone, they’re still able to communicate with anyone, as long as there is a computer with internet.

Hyalorbilia

Do you have tracking numbers for your work orders? I found out that to complaints I thought were filed were never actually submitted. The tracking number should start with the letters INC. One agent even gave me a fake number they claimed was the tracking number. It’s easier than ever to switch to another carrier now that SIM cards aren’t used anymore and most people can keep their same phone number.

lnew

No call logs and no help. I can't get any answers whatsoever.... I will be changing providers very soon.

lilly70

I am having the same issue. Is there a solution for this or fix. This is becoming an on going problem and it is becoming very frustrating. Will be looking at a new carrier if not fixed

chelle_mcwill

Same issue as everyone else. Happened for several days last month and now happening again. Before you ask me a bunch of questions, Verizon, please just know that I cannot access the message or call usage logs on my phone or PC just like everyone else issuing complaints. Please just provide us all with updates and a resolutions since private messages to your customers or opening tickets is getting people no where. Been a loyal customer for many years and this is enough to make me want to cancel and go with another carrier.

GC60

I have the work orders and give them to whomever I speak with on the phone. They continually tell me they're aware of the issue and are working on it. I have had this issue off and on for years but its always resolved itself. I remember posting about this around a year ago and it seemed there were just a couple other folks with this issue..now it seems like many.

Verizon_Support

Oh, no! Dealing with message/call log issues on your My Verizon can be overwhelming. Our goal is to help you in the best way possible.

For more usage info, check out our FAQs: https://www.verizon.com/support/data-usage-faqs/.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

nonamecustomer777

This is ridiculous! It sounds like so many are having these issues, and it is has gotten worse the past 2 months. I spent hours this week on online chat with customer service and got nowhere. They said they opened a ticket and never got the number. After over 20 years, I am about to switch carriers too.

Hyalorbilia

I actually got an update that was somewhat helpful this morning. I will copy it in case others find it useful.

UPDATE 9/11/24: Today, we have noticed an increase in customers reporting issues with viewing their usage. I do have an update that was actually just rolled out to us. Looking at our business system alerts, we do see that the missing usage details are now part of an alert that our IT team is working on. Based on the latest information they shared, they advised that an issue has been identified which is causing customers to be unable to view their usage details online. They also shared that we're unable to view the error on this end, since our system does display the usage. This is likely the reason why your previous ticket was closed, but I'm glad to see that it's been identified as part of the alert by our teams. .. Based on this latest update, please rest assured that our IT team is aware that this is part of a larger, widespread issue since it's now officially listed as an alert. While I don't have a specific turnaround time for you, please know that our IT team is working as quickly as they can to restore the usage details to your account. Please let me know if this helps clarify a bit more. ~Izzy

Hyalorbilia

They kept closing my work orders because the tech staff could not "see" the problem on their end. They can see all of the call and text logs and assume the problem is fixed. It's only when people repeatedly submit trouble tickets that it finally gets escalated to an alert. Still not clear they will ever figure out what is happening. Since it only affects some customers it would seem to make sense to reset the accounts, but no one has offered to do this. Here is the message I received this morning:

cristiinaa__

I am also unable to see my call logs all of a sudden. Everything was working fine a few weeks ago. Please help!

calisnoopy

Having the same issue as everyone else and Verizon online chat was not able to fix it beyond telling me to wait for the system to update but that was already a few days ago.

Cannot view any call log details for any line in my family plan (calls/messages) whether I check on a PC browser or from the Verizon iPhone app or on my iPhone safari browser

But seems like a good number of Verizon customers are going thru the same, so hopefully it gets fixed and updated ASAP

unknown

I have same issue... spend about 30 minutes with verizon chat.. no help.

Verizon_Support

Hey there, calisnoopy, we know it's important to be able to access your call and messaging logs. We currently have a known issue with viewing usage via My Verizon. Our team is aware and we are working on getting it resolved ASAP.

-Lauren

Verizon_Support

Hello, lilly70, we know how important it is to be able to view your usage! Our team is currently aware of this issue and we are working to resolve ASAP. We apologize for the inconvenience and thank you for your patience while we get this fixed for you.

-Lauren

Verizon_Support

Google: Settings>>Network & Internet>>SIMs>>App data usage

Samsung: Settings>>Connections>>Data Usage>>Mobile data usage

Apple: Settings>>Cellular>>Scroll down to Apps and view usage by App.

Please note that the data usage you see on your device might not align with your billing cycle. However, you can reset your usage statistics now to start tracking from this point on.

Call history for each mobile line on the account will also be printed on the monthly billing statement.

We apologize for the inconvenience, and sincerely appreciate your understanding. We appreciate your patience.

~Freddy

Gunther33

I am guessin not... Multi-Billion dollar corporation and can't fix something as simple as this in 7 months. I was able to access this data ten years ago with AT&T.... Sad..

Verizon_Support

Hello, Gunther33.

We’ve identified an issue where customers are unable to view their usage details through My Verizon. Our teams are aware of this issue and are working to resolve it as quickly as possible.

In the meantime, customers may have the ability to track data usage on their devices.

Google: Settings>>Network & Internet>>SIMs>>App data usage

Samsung: Settings>>Connections>>Data Usage>>Mobile data usage

Apple: Settings>>Cellular>>Scroll down to Apps and view usage by App.

Please note that the data usage you see on your device might not align with your billing cycle. However, you can reset your usage statistics now to start tracking from this point on.

Call history for each mobile line on the account will also be printed on the monthly billing statement.

We apologize for the inconvenience, and sincerely appreciate your understanding.

-Natasha

ton1451

I am having the same

issue I have both lines and it shows minutes and text used of about 400 the detailed call logs and text shows no available log I don’t use I message either this happened Nov 2 coiple

of days ago now and still no resolution

tjis issue happened about a year ago took Verizon 4 month to transfer the logs I will switch to different carrier if this is not resolved in next few days

ton1451

The Verizon team ask the same question as if this is the first time we look at minutes or text usage

like we are stupid

Been a customer for over twenty years now

they need to copy the logs from a different system I had this issue a year ago took them three month to fix now on November 2 2024 I have 2 lines with calls and text of about 500 minutes and text of 300 says no call

logs available