No qualifying MDN activation

[marioacostagarcia68]

Hello, I am having a disaster of a time trying to get service on my phone. 

I've been through 4 separate agents who have no clue what to do.

My device arrived yesterday S24 Ultra. None of the agents can get the activation going (it's a new line under same account). The last agent told me "no qualifying MDN". I'm quite frankly about to return this device and call it quits with Verizon. 

[SynthpopAddict]

Is this an existing line for which you are trying to get a new phone put onto it, or did you just port your line into Verizon from elsewhere with this S24?

[marioacostagarcia68]

New phone with different number under same line.

[vzw_customer_support]

Thanks for all those details. We are here to help. 

~Gilbert

[vzw_customer_support]

Here are the steps to help you activate a new device on an existing line: https://www.verizon.com/support/knowledge-base-209087/.

Let us know if this helps.

~Gilbert

[marioacostagarcia68]

When I try to activate it says Sim ID is invalid. I can't request a physical SIM either because it doesn't show up as a device I can get a physical SIM for. They did say it would activate tomorrow so I'm not sure if that's causing the problems?

[vzw_customer_support]

Oh, no! Dealing with device activation issues can be frustrating. Our goal is to help you in the best way possible.

What type of phone order is it (new line, phone upgrade, phone insurance/warranty replacement, etc.)? What recent changes have you made? What is your device make/model?

~Gilbert

[SynthpopAddict]

I looked up the specs for the S24 Ultra a little while ago because I was wondering if it was an eSIM-only device, but the Verizon website says it's eSIM (primary) but has regular SIM capability too.  There seems to be a problem with eSIM phones not wanting to activate sometimes, even if the system says the activation went through.  It's something for tech support where they have to manually do the activation on their end from what I've read elsewhere.

P.S. - If you have a new phone number, maybe the activation was going to the old phone number you used to have?  Just a thought.

[marioacostagarcia68 · Accepted solution]

It was activated today, so the timing issue was what caused it. Verizon team correctly assumed that the device shipped too early and the activation date wasn't until today. Thanks for your help!

[vzw_customer_support]

The last thing we want is for you to have issues with your new phone. Were you able to get your phone activated? Normally, you can activate a new phone just by powering it on and following the on-screen prompts.

~Freddy

[monti5]

I am having this almost exact issue with tech support right now.  My phone line I have had for 20 years and they cannot activate the new phone.  I have been dealing with them for 3 days at this point.   I don't think I have ever been this upset with my service, I have no use of the phone or my phone number, and so I've been told that it will take another 24 hrs, which I was told 72 hours ago at this point.

[vzw_customer_support]

Hi monti5, so sorry for the trouble you've experienced. If your issue has not been resolved at this point, please respond to the private note I will send in order for us to find a resolution.

-Red