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Not receiving mms "Network error occured"

Today, I started having issues receiving media text messages on my Samsung 21FE. Messages require download and fail on the download. I've also had to retry multiple times to send media messages. I've cleared cache on Messages app, restarted, rebooted and have deleted tons of old texts to ensure its not a space issue. I've checked all settings, but nothing has changed abd I've not done any updates recently. I've tried both via wifi and data, but nothing works. Please let me know what I've not tried that might resolve the issue

Comments

kb0rpj

same problem with several people., support has tickets open

Getmytextworkingorelse

Both my wife and I suddenly started having the same issue today. I'm on a Samsung S20 Ultra and my wife on the S21. Both phones up to date and did all the fancy "turn this off and on and restart" solutions with nothing working. Also found out my bill is going up 4 bucks a line plus tax at the same time. Thanks Verizon!!!

bac5253

Same issue. Just started today. My family all have phones on another network and they are having to send things using social media messaging. Annoying to say the least.

Please let us know if there is a fix.

r0b1ndee

Update: I believe I've narrowed it down to an issue receiving messages from AT&T customers. My husband and I can exchange MMS messages, but neither can receive MMS msgs from friends on AT&T and we both have to send MMS messages multiple times to the same friends to get them to go through

sslabaugh87

I am having the same issue since last night 3-25-24

camt1

I also am having this issue, started last night (3/25/2024). On a Samsung Galaxy S20 FE. I was on the phone with verizon support for a long time, tried resetting, restarting, etc. Tried using a 3rd party app like Textra, no success. Cleared cache, reset network settings, rebooted, still not working. I have not received any form of MMS message since this issue started. I cannot receive group chats from my other family members who are on the same plan and have Verizon. Nor can I receive MMS messages from other Android issues. This seems to be an issue with how Verizon is handling MMS messages at the moment. SMS messages are working just fine

vzw_customer_support

Hi camt1.Thank you for reaching out about your group and MMS message issues that started yesterday on your S20FE. Many troubleshooting options are available here: Device Support and Troubleshooting available at https://www.verizon.com/support/devices/

What is the messaging app in use? Let's checkout network coverage and alerts as well. Where are you located?

-Deb

r0b1ndee

None of the troubleshooting options work. My husband took our phones today. They switched our default messaging app from Messages to Messages+ and said that fixed it, but it did not. Instead of showing the message needing downloaded, those messages don't show at all in Messages+. They also said the issue started with something Apple did yesterday. Not sure what to believe, but I do know that I'm beyond frustrated.

r0b1ndee

*Took our phones to Verizon today.

vzw_customer_support

We understand how important it is to have your messages working correctly, and we'll be glad to help out. Keep in mind that previous messages that you received won't show up on Messages+, only new ones you receive. Did you test the MMS by having someone send you a message after the app was changed?

~Freddy

r0b1ndee

I've resolved my issue. In my Messages app, I went to Messages Settings, More Settings, Multimedia Messages and turned download automatically while roaming. I was then able to open all the messages I'd missed. I don't plan to be roaming anytime soon, so will leave it this way and test turning it back off in a few days.

vzw_customer_support

I depend on my phone on a daily basis, so I know how important it is to have all your services up and running, we can definitely look into this. Have you made any recent changes to your phone? Is this happening only for messages you receive?

~Freddy

vzw_customer_support

Hi kb0rpj. We are checking to see if you still have an issue with the MMS and error message? Please send a Private Message and we would be happy to move forward with troubleshooting to make sure your connection is performing.

-Deb

kb0rpj

this was part of a known regional issue and has been resolved

vzw_customer_support

Hello, Getmytextworkingorelse. So sorry to hear you and your wife are experiencing these issues. Help is here. Please tell me more. Are you both using the text messaging application that came with the phone or a 3rd party application? Do text messages (SMS) work with no issues? Lastly, we can always review your account for any savings. Please let us know.

-Natasha

vzw_customer_support

We're sorry to read about the issue you're having with your MMS. We're here to help. Were there any changes to the device before this issue started? ~Peter

vzw_customer_support

Hello sslabaugh87, we're sorry you're having issues with your MMS feature. Where are you currently located? Are you able to use data as you normally would on your device? Have you tried any troubleshooting steps?

~Ivone

Ttnv

thWhen I click download it says error network error. I can't get any help either

JillAz23

Same issue also started today on my Galaxy S23. Very frustrating.

Griseldat08

Same . Been having issues all day with myself. (Large texts and photos) I can receive some and send some but not all cause it's a large file I did reset network, turn on and off, clear cache. Nothing. Please help

Arhett

I also had this issue start yesterday on my Samsung S22 Ultra. I've tried restart and clearing cache and messing with settings. There Is still pending MMS I can't see under my messages.

Sagasong

Issue started yesterday for me. I can text people with different phones on different networks individually but cannot send or receive group texts. It just shows up as a download and says network error when I try to download them. Really irritating!

Starbean81

Having the same issue. I've been unable to chat with a Rep. Very frustrating.

driss68

I am having the same issue. It started yesterday, 6/11/24. It is mostly with group conversations. Whoever sends to the group, I get the No subject Message size:2KB Expires date and time error message. If anyone responds, I get that also. I use Google Messages and I have a Samsung 20+. I am missing messages and have to respond to the sender, "Did you send a message?"

tly95630

It just hit us in Northern CA yesterday... spent 3hrs with CSR (useless)

ninjahector1

My husband and I are having this exact same issue now. Verizon customer service called and did not help. All of the other suggestions were followed and nothing worked.

Griseldat08

If anyone finds a solution please let me know. I did that airplane hack, roaming, clear cache, reset network, checked updates and nothing works still keep getting the error network message when files that are being sent of delivered are large. Some will send but not most unless I crop pictures. We shouldn't be having this inconvenience I have a s22 ultra

tly95630

We think that it's working again.. Some of our users confirmed and a few on Reddit confirmed.

vzw_customer_support

Hello, Ttnv. Having the ability to access your messages is a must. Help is here. Let's try some troubleshooting steps.

Log in to VerizonWireless.com
Under Devices, click on the phone with the send/receive pic issue.
Scroll down to Settings & Preferences
Select Block Specific Services
Select the phone with the issue again.
Hit the + sign to the right of Block Services
Hit the +sign to the right of Messaging
To the right of Block Picture and Video Messaging, turn the feature ON by dragging the button right.
The button turns green.
Wait for the system to update and a pop-up about successfully saving your settings.
Now turn the feature back OFF again by dragging the switch left.
Wait for the system to update and a pop-up about successfully saving your settings.
You're done. Log out.

Please keep us posted on your progress.

-Natasha

vzw_customer_support

Hello, JillAz23. Help is here. Let's try some troubleshooting steps.

Please keep us posted on your progress.

-Natasha

vzw_customer_support

Oh no Griselda. We want those messages working properly. What device do you have? What messaging app are you using? How much memory do you have available?-Joe

vzw_customer_support

We're sorry about the issues you're having with your MMS. Are yo having any problems with your picture messages as well? What troubleshooting have you been able to try?

~Jesse

vzw_customer_support

Hello, Arhett. So sorry to hear of this but let's try some troubleshooting steps to resolve this issue.

Please keep us posted on your progress.

-Natasha

vzw_customer_support

Hello, Starbean81. My apologies to hear of your experience but rest assured, help is here. Let's try some troubleshooting steps as we know how much our customers rely on their text messages.

Please keep us posted on your progress.

-Natasha

vzw_customer_support

driss68, we don't want you to have any problems with your MMS. You can find some troubleshooting to get started here: https://www.verizon.com/support/devices/#mobile Just find your device and click "Troubleshooting". Select "Can't send or receive picture, video, or group messages" Please let us know how the troubleshooting goes.

~Jesse

vmiller89

I tried to do this but don't have "Block specific devices" under my settings and preferences.

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