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Not receiving text messages on Message+ app

I have a Galaxy S20 FE 5G. As of a day or two ago I stopped receiving text message. I can send (and they are received by others), but I do not receive any messages.

I have restarted my phone, cleared cache for the app, cleared data from the app, forced stop of the app, checked for app updates from the Google Play Store - nothing is fixing this.

Any ideas or help??

Comments

Jonwolfe

Having the EXACT same issue, did all of the same troubleshooting tips per Verizon, no luck, no answers.

Brownden

Same issue. Was told that they have an alert that some customers nationwide may experience issues with receiving SMS services. Their network team is aware of this issue, but there is no ETA at the moment.

Super frustrating. I got an update yesterday so I'm wondering if that's the issue.

LisaG156

See my response to Brownden!!

LisaG156

After being on the phone with Customer Support for OVER 2 HOURS, the analyst received the same alert that you mentioned...from the engineering teams. The person assisting me said to check back within 24 to 48 hours to see if a resolution has been found OR when a resolution may be implemented.

Crazy frustrating. My husband, on the same Verizon contract with the same phone, is not having any problems receiving text messages.

I also completed a security update last night, but my husband's updated the night before. His texts are working fine.

Brownden

I'm the only one in my house having issues. Makes no sense!

Jonwolfe

Wow, you would think someone at Verizon chat would have known and mentioned it in the 2 hour chat i was in with them today.

LisaG156

I'm receiving texts as of this morning!! Are you both receiving them?

Verizon_Support

Hi LisaG156. We are glad you reached out so we can work together on not receiving text messages. What app are you using for your messaging?

-Deb

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